Assistant Computer Systems Administrator - IT Desktop Support Analyst
About The Position
The Federal Public Defender for the District of Arizona is accepting applications for the position of full-time Assistant Computer Systems Administrator (ACSA) - IT Desktop Support Analyst to be stationed in Phoenix, Arizona. More than one position may be filled from this announcement. The Federal Public Defender operates under authority of Title 18, United States Code, Section 3006A(g)(2)(A), to provide federal criminal defense services by court appointment to individuals unable to afford counsel. The Federal Public Defender, District of Arizona has offices in Phoenix, Tucson, Yuma, and Flagstaff. We are seeking a skilled and customer-focused ACSA - IT Desktop Support Analyst to provide technical support and maintenance for desktop systems, laptops, mobile devices, and enterprise applications in a Microsoft Windows environment. The ideal candidate will have strong troubleshooting skills, advanced knowledge and experience supporting end users, and the ability to manage multiple priorities in a professional office setting.
Requirements
- High school diploma or equivalent
- Minimum three (3) years of general IT support experience
- Minimum two (2) years of desktop support or systems support experience
- Experience with: Windows 11 environment
- Microsoft 365 applications
- Windows Server/Active Directory environment
- VPN and endpoint management tools
- Ability to lift up to 50 pounds
- U.S. Citizenship is required
Nice To Haves
- Experience with desktop imaging and deployment
- Experience supporting mobile device management platforms
- Advanced knowledge of Microsoft 365 applications
- Experience with audio/video editing and production tools
- Excellent communication, troubleshooting, and organizational skills
- A working knowledge of Windows Servers, Active Directory, VM backups and experience with network switches is a plus
Responsibilities
- Provide onsite, in person and remote desktop and end-user support for Windows 11 systems
- Configure, deploy, maintain, and troubleshoot desktop and laptop hardware/software
- Support Microsoft 365, VPN connectivity, antivirus software, and remote support tools
- Manage Active Directory user accounts and permissions
- Create and deploy Windows desktop images
- Maintain IT inventory and asset tracking records
- Support Android, iPhone, and iPad devices
- Develop and maintain technical documentation
- Provide timely and professional customer service to staff and users
- Travel between office locations as needed, including occasional overnight travel
Benefits
- health and life insurance
- retirement
- Thrift Savings Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
