Assistant Community Manager - City Center

Hines•Washington, DC

5d•Hybrid

About The Position

Hines is seeking an Assistant Community Manager - Multifamily to support and assist the Community Manager in overseeing and managing the financial and operational facets of the community. This role involves completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, and promoting resident satisfaction and retention. Hines is a global real estate investment, development, and property management firm with a significant presence and a focus on growth in the multifamily sector.

Requirements

High School Diploma or equivalent from an accredited required.
Two or more years prior experience in property management or in a related industry preferred.
Experience with property management software preferred; Entrada experience a plus.
Intermediate knowledge of Microsoft Office.
Knowledge of basic accounting practices.
Excellent verbal and written communication skills.
Work indoors approximately 95% of the time and outdoors 5% of the time.
Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms.
On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
Ability to lift up to 25lbs.
Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
Transfer properties and work overtime as business needs deem appropriate.
Ability to work a flexible schedule including weekends and holidays.

Nice To Haves

Entrada experience a plus

Responsibilities

Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
Reviews resident files and accounting records, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
Adheres to Hines’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased.
Processes resident move-outs by reviewing lease terms and notice requirements.
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, and coordinating maintenance and make-ready tasks with the maintenance supervisor.
Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.