Assistant Community Manager

Epic Asset Management•Edmonds, WA

12d•Onsite

About The Position

Epic Asset Management is seeking an enthusiastic and detail-oriented Assistant Community Manager to support the success of our multi-family residential communities. This role is vital in assisting daily operations, providing outstanding resident service, and ensuring financial and operational goals are met. As a key team member, the Assistant Community Manager partners with the Community Manager to foster a thriving and inclusive community, aligning with Epic's mission to provide sustainable, workforce housing.

Requirements

Minimum of two years of property management experience or equivalent.
Proficiency in property management software (e.g., Yardi, OneSite, or similar) and Microsoft 365.
Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
Excellent communication skills, with a focus on delivering outstanding customer service.

Nice To Haves

Experience with financial reporting, budget monitoring, and leasing operations.
Knowledge of fair housing laws and local regulations.
Higher education or certifications are a plus.

Responsibilities

Collect and process rent, fees, and deposits, maintaining accurate resident records and performing daily reconciliations.
Assist with creating and monitoring budgets, tracking expenses, and supporting financial reporting.
Manage delinquencies by issuing notices, coordinating payment plans, and enforcing lease terms in compliance with policies.
Deliver exceptional resident experiences by promptly addressing concerns and fostering a sense of community.
Coordinate and participate in resident events, creating engaging activities to promote retention and satisfaction.
Conduct property tours, respond to inquiries, and assist with leasing efforts to maintain high occupancy levels.
Support the Community Manager in overseeing daily property operations, ensuring adherence to company policies and standards.
Process move-ins and move-outs, including inspections, lease reviews, and deposit reconciliations.
Collaborate with maintenance teams to address service requests and maintain property condition.
Utilize property management software (e.g., Yardi, OneSite, or similar) to manage records, generate reports, and track key metrics.
Review and process vendor invoices, ensuring timely approvals and compliance with budget guidelines.
Prepare and file resident communications, lease documents, and other critical paperwork with accuracy and efficiency.