Assistant Community Manager - Gary, IN
Communities First•Gary, IN
•Onsite
About The Position
The Assistant Community Manager supports the Community Manager in the day-to-day operations and administration of CFI-owned and managed properties. This role assists with leasing, compliance, resident relations, reporting, and coordination with maintenance and service partners to ensure properties operate efficiently, remain compliant, and provide high-quality service to residents. The Assistant Community Manager acts as a key support to ensure operational continuity and resident satisfaction.
Requirements
- Associate’s or Bachelor’s degree preferred (Relevant experience may be substituted for formal education)
- Valid driver’s license required
- Strong customer service and interpersonal skills
- Attention to detail and ability to manage multiple priorities
- Basic understanding of affordable housing programs (LIHTC, Section 8, supportive housing preferred)
- Proficiency with Microsoft Office (Word, Excel, Outlook) and property management software
- Ability to maintain confidentiality and professionalism
- Effective written and verbal communication skills
- Ability to work collaboratively in a fast-paced, community-focused environment
- Flexibility and willingness to learn and grow within property management
Nice To Haves
- Housing compliance certifications (COS, AHM, LIHTC) preferred or willingness to obtain within a specified timeframe
Responsibilities
- Assist with tenant selection activities including application intake, file review, unit showings, leasing paperwork, and unit transfers
- Support timely processing of move-ins, move-outs, and waitlist management
- Maintain accurate leasing documentation and resident files
- Assist with income certifications and recertifications for LIHTC, Section 8, supportive housing, and other rental assistance programs
- Gather and verify third-party income and asset documentation (employers, banks, government agencies, etc.)
- Maintain certification data in MSHDA’s Certification Online System and other required databases
- Support audit preparation and respond to file review requests under the direction of the Community Manager
- Serve as a point of contact for residents, responding to questions, concerns, and service requests
- Assist with resident retention efforts, eviction prevention strategies, and payment plan coordination
- Support enforcement of lease compliance, including notices and documentation
- Submit and track maintenance work orders; follow up to ensure timely completion
- Coordinate unit readiness and turnover activities with maintenance staff
- Assist with inspections and document findings as directed
- Assist with preparation and submission of weekly, monthly, and site-level reports
- Support accurate recordkeeping, data entry, and file organization
- Participate in on-call rotation as required
- Collaborate with service partners, case managers, and internal departments
- Support Community Manager with operational tasks and special projects
- Perform other duties as assigned to support property and organizational goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
