Assistant Community Manager

Twin Pines•Staten Island, NY

5d•Onsite

About The Position

The Assistant Community Manager supports the daily operations, resident experience, and financial health of an Affordable, Project-based Section 8, and LIHTC community. This role partners with the Community Manager on leasing, resident communication, rent collections, and compliance administration. The position starts with a focus on leasing, which will gradually decrease as the individual takes on broader operational duties including compliance, financial administration, and site operations. Affordable/RAD experience is required.

Requirements

Affordable housing and RAD (Rental Assistance Demonstration) experience required.
Project-based Section 8 or LIHTC background alone is not sufficient without RAD-specific exposure.
High School Diploma or equivalent required.
Strong customer service and communication skills.
High attention to detail.
Comfort handling administrative work.
Ability to manage multiple tasks and prioritize effectively in a fast-paced, collaborative environment.
Comfort learning and using property management systems and office tools.
Professional judgment and discretion when handling resident information.

Nice To Haves

Leasing, hospitality, or customer-facing experience is a plus.
Familiarity with property management software (e.g., Yardi) is a plus.

Responsibilities

Serve as a primary point of contact for residents and prospects, providing professional, friendly, and timely service.
Assist with leasing activities including tours, applications, move-ins, renewals, and resident communications.
Assist residents with NYCHA recertifications by gathering required documentation, tracking deadlines, and guiding them through the process.
Support resident issue resolution through clear documentation, follow-up, and coordination with maintenance and management.
Maintain a positive, welcoming office and community environment.
Prepare, process, and maintain resident files, including NYCHA recertification documentation, in accordance with company standards and audit requirements.
Assist with rent collections, posting payments, and delinquency follow-up.
Support reporting, invoicing, and basic financial tracking as directed by the Community Manager.
Ensure the accuracy of resident and property data in property management systems.
Partner with maintenance and leasing teams to support unit readiness, occupancy goals, vendor coordination, and service request tracking.
Ensure policies, procedures, and fair housing practices are consistently followed.
Step in to support day-to-day operations as needed, including coverage during absences.