Assistant Community Manager

RPM Living • Houston, TX

9h • Onsite

About The Position

The Assistant Community Manager supports the operation and visibility of a residential community. The role greets and qualifies prospective residents, assists with applications and leases, manages renewals and move-outs, handles rental collections and eviction procedures, and responds to resident concerns to support satisfaction and retention. The position also contributes to marketing through competitor research, outreach, and social media, while keeping property records and required paperwork current. This is an on-site role with a flexible schedule that may include weekdays, nights, and weekends as needed.

Requirements

• A flexible schedule is required; hours may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed to meet business needs.
• Ability to sit for extended periods while working at a desk.
• Ability to climb stairs.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person and over the phone or computer.
• Ability to occasionally lift or carry items such as files or office supplies weighing up to 20 pounds.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.
• Employment is contingent upon successful completion of a background check as required by applicable local and federal or state requirements.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Greet and qualify prospects professionally and record their information in Lead Management Software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental-history verification; submit applications for the Community Manager’s approval; and follow up with applicants.
• Show apartments, support the leasing process, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization.
• Respond promptly to resident complaints, questions, and requests, taking appropriate action to resolve service issues and promote satisfaction and retention.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Survey competing properties, conduct outreach marketing, and update Radix or an equivalent system as needed.
• Help maintain an active and effective social media presence for the property.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed