Assistant Community Manager

MMS Group • Towson, MD

8d • Onsite

About The Position

GoldOller is seeking to build a pipeline of qualified candidates for current and future Assistant Community Manager opportunities. This role plays a key part in supporting the Community Manager to ensure the operational and financial success of residential communities. The Assistant Community Manager must be able to confidently and competently assume full responsibility for the property’s operations in the absence of the Community Manager, ensuring consistency, continuity, and exceptional service. This position is committed to delivering the Gold Standard of Service by providing outstanding customer experiences, maintaining a high level of professionalism, and fostering strong resident satisfaction. Responsibilities include overseeing rent collection processes, managing lease violations, leasing available apartment homes, supporting marketing and outreach initiatives, driving resident retention, and ensuring the community presents a polished, welcoming environment. The ideal candidate demonstrates proactive problem-solving skills and a forward-thinking mindset, especially when property or team performance falls below expectations. This role requires the ability to develop and implement action plans, communicate progress and solutions to the Community Manager, and take decisive steps to correct performance gaps. Beyond daily operations, the role assists the Community Manager in coaching, developing, and leading the team, with an emphasis on both personal and professional growth. This includes cultivating a positive work environment that promotes high employee satisfaction and team collaboration. This position has the potential to earn both commissions and bonuses exceeding $1,000 per month.

Requirements

• High school diploma/GED required.
• Minimum 2 years of multifamily property management experience.
• Valid driver’s license and reliable personal vehicle.
• Ability to lift up to 40 lbs.
• Weekend availability (one per month) and occasional travel as needed.
• Ability to follow all company health and safety protocols.

Nice To Haves

• NALP certification a plus.

Responsibilities

• Maintain bad debt under 2% monthly.
• Collect, post, and track all revenue (rent, fees, deposits).
• Manage delinquent accounts, collections, and eviction processes per policy.
• Complete move-in/move-out inspections and Final Account Statements.
• Monitor additional income, petty cash, and monthly budget goals.
• Ensure accurate, timely data entry and required reports.
• Support occupancy, retention, and rental rate goals.
• Serve as a professional representative of the property and GoldOller.
• Conduct weekly team meetings and support the Community Manager on key initiatives.
• Enforce leases, Fair Housing, safety standards, and local regulations.
• Maintain an organized, guest-ready leasing office.
• Attend required trainings and meetings; complete all checklists.
• Use company equipment responsibly and follow all operational procedures.
• Assist in supervising, coaching, and motivating the leasing team.
• Support with interviewing, onboarding, training, and performance feedback.
• Promote a positive, team-oriented work culture and strong employee relations.
• Ensure timely completion of training for yourself and your team.
• Achieve at least a 25% closing ratio and maintain strong shopping report scores.
• Meet occupancy goals through proactive lead management and team coaching.
• Conduct daily property walks to ensure the readiness of tour paths and vacant units.
• Ensure exceptional move-in experiences and consistent follow-up with prospects.
• Manage CRM activity; respond to leads and reviews within company timeframes.
• Complete leases, renewals, and all required addendums accurately.
• Monitor advertising sources and assist with social media engagement.
• Address resident concerns professionally and promptly.
• Regularly walk the community and inspect vacant units.
• Assist with oversight of grounds, common areas, and cleanliness standards.
• Log and track service requests, dispatch maintenance promptly, and complete quality check calls.
• Support move-ins, move-outs, renewal outreach, and retention goals (60%+).
• Maintain professional communication through notices, follow-ups, and resident updates.
• Help plan and participate in resident events and community-building activities.
• Assist in conflict resolution, grievance avoidance, and court-related documentation when needed.

Benefits

• 12 Paid Holidays
• Up to 2 weeks Paid Time Off in the first year (with more earned as you grow with us)
• A Celebrate YOU Day (to use at your leisure for any special occasion)
• Comprehensive Medical, Dental, and Vision Plans (available after 60 days of employment)
• Company-Paid Health Reimbursement Account
• Paid Maternity Leave
• Company-Paid Life Insurance
• Company-Matched 401(k) Retirement Savings Plan
• Complimentary access to GoldOller property amenities - including pools, fitness centers, wellness classes, and more!
• Company-Paid Certifications & Licensing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED