Assistant Community Manager

Related•Chicago, IL

38d•Onsite

About The Position

This role supports the daily operations of a 167-unit affordable housing community in Chicago, Illinois. The Assistant Community Manager collaborates with the Community Manager to maintain a well-functioning and welcoming environment for residents. Responsibilities include administrative tasks, resident relations, and ensuring compliance with affordable housing regulations.

Requirements

Minimum of 2 years of property management experience, preferably in affordable housing.
Familiarity with affordable housing programs (e.g., Project-Based Section 8, LIHTC) and compliance requirements.
Experience with RealPage, OneSite, and JD Edwards (or similar property management software).
Excellent communication and interpersonal skills, with a commitment to providing exceptional customer service.
A proactive, problem-solving mindset with a passion for creating great living experiences.
Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.

Responsibilities

Assist in managing leasing activities, marketing efforts, resident recertifications, and general administrative duties to ensure efficient community operations.
Handle accounts payable and receivable, aid in rent collection, and assist in managing delinquencies to maintain the financial health of the community.
Address resident concerns promptly and professionally, fostering a positive living environment.
Assist in organizing resident appreciation and retention events to build a strong community spirit.
Ensure adherence to affordable housing program requirements (e.g., HDC, HCR, HUD, LIHTC) by maintaining accurate records and supporting compliance audits.
Collaborate with maintenance staff to ensure timely and high-quality property upkeep, contributing to a safe and pleasant living environment.
Assist in preparing reports to monitor community performance and identify areas for improvement.