Assistant Community Manager
About The Position
The Assistant Community Manager supports the operation of an apartment community by welcoming and qualifying prospects, processing applications, managing leases and renewals, collecting rent, and handling eviction procedures. The role also promotes resident satisfaction, retention, and property visibility through responsive communication, outreach marketing, and social media. The position is based on site, includes time outdoors and exposure to the elements, and requires a flexible schedule that may include weekdays, nights, and weekends as business needs require. Related titles include Assistant Manager, Assistant Property Manager, and Assistant Business Manager.
Requirements
- High school diploma or GED.
- At least one year of experience in customer service or apartment leasing.
- Knowledge of Microsoft Office Suite and project management.
- Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand verbal communications, occasionally lift or carry items weighing up to 20 pounds, and operate a computer and other office equipment.
- A flexible schedule, including weekdays, nights, and weekends as needed.
- Employment is contingent upon successfully completing a background check as required by applicable local, state, and federal rules.
Nice To Haves
- A background in accounting combined with customer service experience.
- A valid driver’s license.
Responsibilities
- Greet and qualify prospects professionally using guest cards in Lead Management Software; assist with applications and deposits in accordance with company procedures and Fair Housing requirements.
- Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for Community Manager approval; and follow up with applicants about their status.
- Show apartments and close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
- Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal information.
- Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed to support financial compliance and revenue optimization.
- Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate action to resolve service issues.
- Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
- Survey competing properties, conduct market research, implement outreach marketing, and update Radix or equivalent software as needed.
- Help maintain an active and effective social media presence for the property to enhance visibility and engagement.
- Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.
Benefits
- Weekly pay for associates working onsite at an apartment community.
- Comprehensive healthcare coverage for full-time, regular associates.
- Employer-paid employee assistance, mental health, and wellness programs.
- Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
- 401(k) with company match.
- Professional development, career growth, and role-based learning plans.
- Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
- Paid time off, floating holidays, and volunteer days.
- Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.
- Monthly bonuses and a competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
