Assistant Community Manager- Houston,Texas

OneWall Communities LLC•Houston, TX

About The Position

We are looking for a detail-oriented Assistant Community Manager to join our growing organization. In this position, you will provide excellent customer service experience and assist the community manager in the day to day operation of the property. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.

Requirements

Associate's degree or equivalent from two-year college or technical school.
3 years previous property management or administrative support experience
Valid driver’s license required.
2-3 years of customer service experience
Fair Housing Certificate and awareness of fair housing laws required.
Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
Be able to work weekends and some holidays.
Effectively present information to owners, residents, and employees of the organization.

Responsibilities

Support and assist the Community Manager in executing day-to-day operations of the designated community.
Provide superior customer service and communication to our residents and prospective residents and increase retention, revenue, reputation and profitability.
Receive and process resident work orders in a timely and efficient manner.
Receive and process resident rent questions and/or issues in a timely and efficient manner.
Assists in vendor relationship management as necessary and required.
Maintain open communication with Property Manager and Service Manager.
Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
Enforce policies of the community.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely
Prepare a statement of accounting notices for past residents; provide financial accounting support to the Community Manager as needed.
Accept rental payments and post rents in resident accounts in property management software.
Manage delinquency in conjunction with the Property Manager, including but not limited to reaching out to residents (and logging notes in property management software), reviewing resident accounts, sending late letters, preparing court filings, and attending court hearings