ASST COMM MGR NONEX

GHP Management Corporation•Los Angeles, CA

15d•$30 - $32•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in achieving the community’s asset-performance expectations, including revenue growth, occupancy, and reputation management. The role helps build and lead the community team, promote employee and resident engagement, and uphold GHP’s culture, values, policies, and service standards. This position is full-time and non-exempt from overtime, and reports to the Community Manager. The Assistant Community Manager supports resident services, leasing, marketing, financial recordkeeping, rent collection, and day-to-day property operations. The role assists with resident events and retention programs, responds to resident concerns, helps maintain occupancy, and supports compliance with company policies and Fair Housing guidelines. It may include direct reports and serving as the Community Manager’s backup for duties such as timekeeping, people management, and team leadership.

Requirements

2–3 years of multifamily property management experience in operations or resident services.
At least 1 year of working knowledge using Yardi software.
Sales and/or leasing experience.
General office experience.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to interact effectively with prospects, residents, peers, and management.
Excellent customer service skills.
Strong organization, attention to detail, and ability to multitask.
Knowledge of federal and state wage-and-hour regulations.
Unrestricted authorization to work in the United States.
Willingness to submit to a background investigation.
Ability to read, write, communicate clearly, handle complex issues, use strong math skills, pay attention to detail, and prepare financial and related reports.
Ability to frequently move around the property and ascend or descend stairs; constantly operate a computer and other office machinery; bend, stoop, reach, and lift; communicate and exchange information; and work in outdoor weather conditions.
Ability to occasionally lift, move, or carry up to 25 pounds, with or without assistance.
May need to drive a golf cart; a valid driver’s license may be required where driving is a necessary job function and alternative transportation is not feasible.

Nice To Haves

Bookkeeping experience.

Responsibilities

Help create and maintain a safe, respectful, and productive environment for community team members, and promote service excellence, communication, and transparency.
Manage the move-in and move-out experience and support resident engagement; handle resident requests and concerns and take corrective measures when needed.
Promote company values, policies, initiatives, and employee promise; support employee satisfaction and team connection to GHP.
Back up the Community Manager as needed, including timekeeping, people management, and team leadership; may have direct reports.
Assist with online advertising, social media, community outreach, and preparation and distribution of marketing materials.
Place, remove, or update community marketing items such as banners, balloons, signs, and flags.
Serve as a sales representative and point of contact for prospective residents inquiring about leasing availability.
Plan and manage resident events.
Compute, classify, and record financial data; accept rental payments, post rents, record collected funds, prepare deposit slips, and make and document daily bank deposits.
Maintain debit, credit, and total accounts using computer spreadsheets, databases, and accounting software.
Make phone calls, send emails, and conduct door-knocking outreach; update DQ notes in Yardi by the 10th of each month.
Oversee delinquencies and collection procedures as applicable; support timely collections, issue 3 Day Notices to Pay or Quit, follow up on notices, and send appropriate delinquent-account documents to an attorney for unlawful detainer actions when necessary.
Collect and verify prospective residents’ proof of income when applicable.
Assist the Community Manager with all phases of property operations and with designing and implementing resident-retention programs.
Apply leasing techniques and sales methods; support leasing activities and occupancy goals while monitoring market conditions and competitive pricing.
Advise residents of referral concessions if permitted, communicate leasing requirements and community policies, follow Fair Housing guidelines, prepare lease forms or agreements, and collect rental deposits.
Keep current on rental rates, floor plans, unit locations, and property amenities.
Check model and target apartments multiple times daily to ensure they are ready to show, and notify the Community Manager when units are not market-ready.
Distribute company- or community-issued notices.
Prepare bond packets and/or Section 8 paperwork where applicable.
Use knowledge of federal and state wage-and-hour regulations.