Assistant Manager - Providence Glen

New Earth Residential•Columbus, OH

8d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager and assists with all aspects of community operations, including supervising community associates. The role combines resident engagement and leasing support with administrative, financial, inspection, and community-building responsibilities. The position is full-time, typically five days per week and eight hours per day (an average of 40 hours), though workdays and hours may be adjusted based on community needs. Weekends and after-hours emergency services may be required. The role also supports the Urban Village Program by promoting resident participation, sharing program information, connecting with vendors and potential partners, and encouraging residents to become program facilitators. The job is classified as non-exempt and hourly. Light physical demands include occasional lifting of up to 25 pounds and activities such as climbing stairs, stooping, kneeling, crouching, reaching, and handling items.

Requirements

At least one year of experience as an on-site leasing consultant or assistant manager in multifamily housing, hospitality, or a similar industry.
High school diploma or equivalent.
Ability to assess and provide for community common areas and amenities, with attention to detail and commitment to community standards.
Ability to prioritize tasks independently, manage time efficiently, and complete objectives and projects.
Proactive problem-solving skills and ability to adapt to changing priorities.
Experience using Outlook, Excel, Word, and internet applications.
Excellent verbal and written communication skills, strong organization, and ability to collaborate with on-site staff, customers, supervisors, corporate associates, and vendors.
Fluency in English, including the ability to communicate, comprehend, read, and write effectively.
Ability to understand legal documents, manage rent collections, and oversee lease agreements.
Intermediate math skills, including arithmetic, fractions, decimals, and percentages, for financial records, budgeting, and reporting.
In-depth understanding of property management, including lease terms, contract compliance, and collections.
Ability to perform the listed essential functions; the posting includes an acknowledgment concerning performance without accommodation.
Availability for workdays adjusted to community needs, and potentially weekends and after-hours emergency services.

Nice To Haves

College education.
CAM or ARM certification.
Bilingual ability; bilingual candidates are strongly encouraged to apply.

Responsibilities

Support all aspects of community operations under the direction of the Community Manager and assist in supervising community associates.
Manage bookkeeping by entering monetary transactions and handling electronic payments.
Enter move-in, move-out, renewal, and rentable-item data into Resman.
Address delinquency by issuing notices, including 3-day and small-balance letters, and initiate eviction processes with the attorney’s office when necessary.
Support leasing and marketing, including phone outreach, greeting and guiding prospective residents, collecting prospect details, scheduling appointments, showing ready and model apartments, preparing quotes, closing deals, securing deposits, and assisting with rental applications and credit verifications.
Assist with paperwork for new and renewal lease agreements.
Recommend rental rate adjustments or concessions to the Community Manager to support rental activity.
Prepare security deposit disposition reports and other reports requested by the Community Manager.
Conduct month-end accounting reporting.
Review resident files and accounting records for unpaid or late fees, contact residents about balances, carry out collection procedures, and enforce lease terms.
Help organize community events, prepare newsletters, and maintain resident loyalty and retention programs.
Identify and suggest improvements to community efficiency, productivity, and profitability.
Prepare move-in gifts, place them in ready-to-move apartments, and complete final inspections to confirm service requests are fulfilled by the scheduled move-in date.
Conduct monthly competitive market research on local listings, rental rates, concessions, and security deposits.
Inspect the clubhouse, office, amenities, models, and other common areas daily to ensure they meet preparation standards.
Help maintain community aesthetics by promptly picking up litter in exterior and common areas.
Manage daily collection, posting, and deposits of rent, security deposits, and other community income.
Assist the Community Manager in achieving occupancy, collections, and expense goals.
Distribute and display the monthly Urban Village Newsletter and encourage resident participation in program events.
Promote garden boxes and beehives where applicable and participate in the annual Impact Day community enhancement projects.
Develop communication with vendors and potential partners, and share relevant information and contact details with the Program Coordinator.
Educate residents about the Urban Village Program and guide interested residents through the process of becoming resident facilitators.
Perform other duties as assigned by the Community Manager.