Assistant Community Manager
About The Position
The Assistant Community Manager supports the daily operations of a multifamily community, contributing to financial performance, leasing success, and resident satisfaction in alignment with Thompson Thrift’s standards. Working closely with the Community Manager, this role supports financial, leasing, and administrative functions, including rent collections, resident financial records, leasing performance, and efficient operational processes. The position is an on-site operational resource that helps maintain consistency, support team effectiveness, and contribute to overall community performance.
Requirements
- High school diploma or GED; equivalent experience is considered.
- Minimum of 2 years of relevant experience.
- Flexibility to work evenings and weekends and assist with after-hours emergencies as needed.
- Valid driver’s license and reliable vehicle for routine outreach marketing and shopping comps.
- Ability to meet physical requirements, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation.
- Strong organizational and financial aptitude.
- Excellent communication skills and ability to engage professionally with residents and team members.
- Proficiency with property management software and Microsoft Office Suite.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Customer-focused mindset and commitment to service and operational excellence.
Nice To Haves
- Some college education.
- At least 1 year of experience in an on-site leasing role.
- Experience in property management, business operations, or Class A / luxury communities.
- Experience with transparent, upfront pricing of rent and required fees to ensure total cost clarity (for Colorado applicants).
Responsibilities
- Support leasing performance through follow-up, application processing, and renewal coordination.
- Monitor leasing activity, traffic, and conversion trends and provide insights to support occupancy goals.
- Oversee rent collections and delinquency management according to company policies and legal requirements.
- Maintain accurate resident ledgers, including posting payments, adjustments, and account activity.
- Prepare and process daily deposits in compliance with company accounting procedures.
- Assist with financial reporting, documentation, and coordination with internal teams.
- Coordinate move-ins, move-outs, and related inspections to ensure accuracy and compliance.
- Provide operational support to leasing team members and assist during high-traffic periods as needed.
- Support resident communication and help resolve escalated concerns.
- Organize and coordinate resident engagement activities to support retention and satisfaction.
- Monitor service requests and ensure timely follow-up with maintenance teams.
- Maintain community cleanliness, organization, and presentation standards.
- Support essential operations in the Community Manager’s absence, as needed.
Benefits
- Competitive benefits.
- Flexibility and wellness programs.
- Training, mentorship, and long-term development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
