Assistant Community Manager
About The Position
The Assistant Community Manager is a hands-on, full-time role supporting the Community Manager and leasing staff in meeting the property’s leasing, marketing, resident management, revenue, and customer service goals. The position helps ensure resident satisfaction and achievement of property goals, and may take on tasks assigned to the leasing team or Community Manager as needed. The role provides a welcoming environment for residents and guests, responds to complaints and requests, supports leasing and occupancy efforts, maintains accurate lead follow-up, and promotes resident retention and appreciation. It also oversees rent collection and delinquency processes, monitors the accuracy of online and advertising content, and is expected to learn the Community Manager’s responsibilities and fill in when needed. This position directly supervises one or more employees. It is based in Colorado and is on-site, in a typical property management and office environment. The stated schedule is generally 9:00 AM to 6:00 PM, with hours varying according to business needs and flexibility required for weekends, overtime, and other unscheduled time. Travel to sites or client meetings may be required; the posting lists travel as not required but also states the employee must be able to drive to sites or meetings.
Requirements
- High school diploma or equivalent.
- Valid driver’s license; clean driving record, current vehicle insurance, and ability to meet insurance drivability guidelines.
- At least 3 years of property management experience.
- Proficiency in Microsoft Excel and Word and property management software.
- Excellent customer service skills.
- Experience with social media and technology.
- Ability to act independently and make decisions.
- Excellent verbal and written communication skills.
- Flexibility to work weekends, overtime, and other unscheduled time as needed.
Responsibilities
- Embrace company culture, provide a welcoming environment, and maintain high standards of resident and guest experience.
- Respond promptly to complaints, questions, and requests, and seek help from the Community Manager or maintenance staff to resolve issues.
- Direct the leasing team to respond promptly and professionally to leads and achieve occupancy goals at or above budget expectations.
- Verify that incoming traffic is logged in resident management software and that daily follow-up contacts are completed.
- Maintain product knowledge, including pricing, availability, floorplans, property amenities, and common areas.
- Monitor the local market and complete market surveys as required; maintain knowledge of local schools, businesses, and events.
- Deliver renewal offers on time and support resident retention.
- Organize community events and foster resident appreciation.
- Oversee rent collection, timely posting of payments, collection of late fees, and timely filing of evictions.
- Manage resident delinquency, seek past-due payments, and send overdue files to collections when necessary.
- Monitor online reviews, social media, property websites, and advertising for accuracy.
- Learn the Community Manager’s role and fill in for the Community Manager when needed.
- Assist with other duties as assigned.
- Supervise one or more employees, including training, assigning and directing work, appraising performance, recognizing or disciplining employees, and addressing complaints and problems.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
