Assistant Community Manager-Canyon Creek

Arnold Grounds Property Management•Temple, TX

5d•Onsite

About The Position

Arnold Grounds Apartment Management is seeking an Assistant Community Manager for a 200-unit multifamily community in Temple, Texas. This role is responsible for all activities related to apartment rentals, resident move-ins, and lease renewals, including administrative paperwork. The Assistant Community Manager will also perform tasks related to overall community management and resident retention, providing excellent customer service by responding to resident inquiries and concerns. This position reports directly to the Community Manager and may receive direction from the Regional Property Manager, with no subordinates.

Requirements

Familiar with HUD and LIHTC regulations.
High School diploma, GED. Or additional equivalent experience.
Prior experience in a customer service or sales position.
Bilingual

Responsibilities

Assists the community manager in maintaining occupancy levels at the affordable living community.
Assists the Community Managers with renting the apartments to meet or beat the occupancy goals. This includes, but is not limited to conducting tours, maintaining the wait list, gathering required verifications, and processing new applications.
Obtains appropriate signatures and documentation related to the move in.
Prepares move-in packets.
Assists with incoming/outgoing calls as needed.
Provides tours, perform interviews, and respond to mailings and phone calls.
Complete all move-in paperwork including the lease and accompanying addendums in accordance with onsite procedures.
Reviews resident notices to vacate and advises residents of their responsibilities.
Receive rent payments from residents, complete resident receipts, post rent payments to resident accounts and updates resident records.
Complies with the company policies and procedures. Promotes and ensures compliance with Fair Housing Laws and other industry-related federal, state and local laws. Maintain documentation verifying compliance.
Adheres to all company and site policies and procedures according to the employee handbook, and Arnold Grounds safety policies.
Updates residents' records as necessary.
Assists in maintaining the physical appearance of the community by picking up grounds, performing minor apartment cleaning and touch-up, and ensuring the common areas are clean and neat.
Participates in all mandatory training programs.
Responsible for reporting to work on time as scheduled and complying with the dress code.