Assistant Community Manager - Oxbow

Greystar Management Services•Nashville, TN

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of a 296-unit midrise community in lease-up. The role handles accounting and bookkeeping tasks, monthly close-out and financial reporting, invoices and payables, rent and fee collection, bank deposits, dispositions, account reconciliations, and financial recordkeeping in property management software. The position also supports resident satisfaction and retention, lease enforcement and delinquency collection, resident move-outs, vendor coordination, and the client/owner relationship. In the Community Manager’s absence, the Assistant Community Manager may supervise on-site operations, organize daily work, and coordinate maintenance and make-ready tasks. The role may also support leasing and marketing activities. The schedule is Monday through Friday with rotating weekends.

Requirements

At least 1 year of relevant experience; the posting specifies 1–3 years minimum in residence life and/or property management.
Experience demonstrating knowledge of community management, sales, marketing, and customer service sufficient to assist with day-to-day apartment community operations, resolve complaints, maintain financial records and reports, increase sales revenue, and coordinate team work.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Any licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all interior and exterior parts of the property and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software to record transactions, complete required updates and backups, and help maintain system integrity.
Review resident files and accounting records for unpaid balances and late fees; communicate with residents, collect delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices; reconcile charges with work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
Follow established procedures for evictions, including notice requirements and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing operations in compliance with company policies and procedures.
Support the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering information through Guest Cards, showing apartments and models, closing leases and obtaining deposits, and assisting with applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.