Assistant Community Manager of Permanent Supportive Housing (Donner Lofts)

MidPen Housing•San Jose, CA

9d•$23 - $26•Onsite

About The Position

The Assistant Community Manager of Permanent Supportive Housing supports daily operations to ensure properties are safe, compliant, and welcoming for residents with complex needs such as housing instability, mental health challenges, and substance use. This role involves supervising staff, collaborating with service providers, and fostering a trauma-informed, team-oriented culture that balances empathy with clear boundaries. It offers a meaningful opportunity to promote resident well-being while advancing professionally in a rewarding and impactful environment.

Requirements

Strong interpersonal skills, with a demonstrated ability to work empathetically and effectively with high-needs populations
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software such as RealPage
Ability to manage complex situations, maintain professional boundaries, and remain calm under pressure
Excellent written and verbal communication skills, with the ability to interpret regulatory guidelines and operational procedures
One (1) - Two (2) years of multi-family residential management experience, including one year in Affordable Housing or an equivalent combination of education and relevant experience
One year of supervisory experience required
Knowledge of Fair Housing laws, with completion of FHA certification within the first 60 days

Nice To Haves

Experience within Supportive Housing preferred
Certification as a Tax Credit Specialist or Certified Occupancy Specialist (or ability to obtain within six months)

Responsibilities

Help manage resident communications, resolve conflicts, address complaints, and ensure understanding of rights and responsibilities.
Partner with the Community Manager to oversee daily operations, collect rent and deposits, manage delinquencies, and ensure compliance with housing regulations (Fair Housing, HUD, TCAC).
Support emergency preparedness planning and complete incident reports related to safety, property damage, or staff accidents.
Provide guidance to onsite staff in the absence of the Community Manager, foster internal/external partnerships, and participate in meetings and wellness initiatives.
Conduct property inspections, monitor curb appeal, and ensure compliance with safety codes (fire, OSHA).
Perform additional responsibilities as assigned to support property and resident.