Lead Case Manager- Permanent Supportive Housing

Pathways To Housing DC Inc • Washington, DC

2d • $62,000 - $65,000 • Hybrid

About The Position

The Lead Case Manager is a key member of the Permanent Supportive Housing Program (PSHP) and provides clinical and administrative supervision to a team of 3 Case Managers while maintaining a caseload of approximately 9 clients. This role ensures services are delivered in alignment with Housing First, harm reduction, and client-centered care principles, supporting individuals in achieving housing stability, recovery, and community integration.

Requirements

• Master’s Degree in Social Work, Mental Health Counseling or related field from an accredited College or University.
• DC licensure as a Licensed Graduate Social Worker (LGSW) or Licensed Graduate Professional Counselor (LGPC).
• 2 years’ experience in case management and/or counseling services to individuals/families experiencing homelessness or other related populations.
• Excellent interpersonal, communication and writing skills, as well as computer literacy.
• Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations.
• Driver’s license and access to motor vehicle required

Nice To Haves

• Candidates with a BA in the Human Services field with 4 years of experience working in permanent supportive housing may be considered.
• Experience supervising staff performing case management services strongly desired.
• Bilingual English/Spanish strongly desired.

Responsibilities

• Supervise and facilitate the professional development of the Case Managers
• Collaborate with the Clinical Supervisors and Program Manager in determining staffing needs and interviewing potential Case Managers, as well as assigning caseloads to Case Managers
• Train, supervise and evaluate the Case Managers in conjunction with the Clinical Supervisors and Program Manager
• Plan and implement all client services, in collaboration with the Case Managers
• Supervise electronic and written record-keeping activities, e.g., progress notes, service plans, client budgets, incident reports and client charts
• Coordinate services of the PSHP with other inpatient and outpatient community treatment, support and social services
• Collaborate with the Program Manager regarding housing issues of PSHP clients
• Represent PSHP in internal meetings. May represent Pathways on external related meeting in conjunction with the Clinical Supervisors and Program Manager
• Coordinate the use of agency vehicles designated for use by the PSHP
• Perform other related duties as assigned
• Collaborates with client in the formulation of a Case Management Plan that is reviewed and modified with client on a regular basis
• Provides outreach, case management, counseling, advocacy, and other needed services to clients in any environment including: the streets, shelters, jails, hospitals, apartments, office, etc
• Provides individually tailored services to each client in the following areas: housing, school, training & work opportunities, activities of daily living, health, wellness self-management, relapse prevention, money management & entitlements, medication support, self help & empowerment, problem solving, family life & social relationships and integrated treatment for substance abuse
• Maintains written and computerized records, compile reports and completes other program documentation (e.g. progress notes, case management plans, intakes, biopsychosocial assessments, monthly visit reports, incident reports)
• Responsible for the monthly client contact requirements as follows: 4 contacts per month for homeless clients, including 2 face to face contacts; 2 contacts per month for housed clients, including 1 face to face contact in the client’s apartment; additional monthly contacts as determined by the Case Management Plan and assessment of client needs
• Coordinates and monitors referrals to community services and advocates client participation
• Participates in monthly staff meetings
• Participates in staff trainings as scheduled
• Performs related work as assigned

Benefits

• 15 days of vacation to start plus 11 paid holidays
• 10 Paid Sick/Wellness leave
• Health Insurance (singles, partner, and family coverage offered), including an employer sponsored HSA account to offset the cost of copays and healthcare services
• Dental & Vision insurance
• Employer paid LTD
• Pathways' paid life insurance
• 403b Match
• Employer paid Employee Assistance Program
• Many additional employee paid services such as legal coverage, Short Term Disability, and pre-tax commuter benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level