Assistant Community Director - The Boulevard at Sonterra

Kairoi Management • San Antonio, TX

2d • Onsite

About The Position

Seize Your Career Opportunity at Kairoi Residential. At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time where opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen.

Life as the Assistant Community Director is a dynamic blend of leadership and financial management that affects the resident’s full lifecycle at your community. You will be the right-hand leader to the Community Director and will help oversee operations of the community in many facets, including financial management, resident relations, supplier relationships, contract execution, and more!

Requirements

• 2-3 years of industry experience or experience in a related hospitality or customer service environment is required.
• Familiarity with federal, state, and jurisdictional laws and regulations concerning multi-family housing, evictions, Fair Housing, and associate safety is required.
• A strong foundation in financials and the ability to accurately calculate figures such as concessions, late fees, prorated rates, etc.
• A remarkable sense of professionalism especially when dealing with resident issues, future residents, and emergency situations.
• High attention to detail.
• A positive, customer-focused attitude and willingness to serve.
• Possession of a valid driver’s license with no major infractions in the last 12 months.

Nice To Haves

• An Associate’s Degree, or equivalent from a college or technical school is preferred.

Responsibilities

• Lead resident relations and retention programs.
• Handle and resolve resident concerns or complaints.
• Maintain professional resident relationships.
• Initiate and manage the lease renewal process with residents.
• Ensure residents submit rent payments on time and manage delinquent balances.
• Accurately input and collect all late fees, rental agreement amounts, concessions, etc.
• Prepare bank deposits.
• Assist with resident evictions in compliance with court orders and directions from Attorneys and the Regional Manager.
• Handle and coordinate move-in and move-out details.
• Accurately process paperwork, maintain resident files, and keep all sensitive information confidential.
• Prepare weekly traffic, renewal, and financial reporting.
• Ensure the office team has necessary office supplies.
• In the absence of the Community Director, carry out supervisory responsibilities.
• Initiate and deliver resident lease violations and late notices.
• Share organizational policies with the team and ensure protocol is followed.
• Notify the Community Director of any protocol non-compliance.
• Regularly walk apartment homes in preparation for move-ins to ensure the make-ready process is complete.
• Inspect apartment homes upon resident move-out to accurately prepare Final Account Statements.

Benefits

• Competitive Compensation
• Incentive compensation opportunities
• Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
• 401k program with a company match.
• Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees