Affordable Assistant Community Director - North Lights

Elmington Living • Nashville, TN

1d • Onsite

About The Position

The Assistant Community Director (ACD) supports the Community Director in the full operation of an affordable housing community, including financial administration, compliance, leasing, and resident relations. The ACD acts as the on-site leader in the Community Director’s absence and helps maintain accurate resident files and financial records.

At North Lights, the ACD contributes to an exceptional living experience for residents by delivering service, building resident relationships, and helping maintain a welcoming community. The role is primarily on-site in the leasing office, with periodic property walks. It includes standard business hours, although some schedules require regular weekend coverage.

Requirements

• At least one year of property management or administrative experience; affordable housing experience is preferred.
• Fair Housing certification is required within seven days of employment.
• High attention to detail and accuracy, particularly with compliance documentation.
• Strong organizational and time-management skills.
• Professional, courteous communication with residents and staff.
• Ability to work independently and exercise sound judgment in the Community Director's absence.
• Comfort managing sensitive resident financial and personal information.
• Ability to communicate effectively in person, by phone, and electronically.
• Ability to lift, carry, push, or pull up to 15–25 pounds occasionally.
• Ability to bend, reach, stoop, and kneel as needed; frequently stand, walk, climb stairs, and move throughout the property.

Nice To Haves

• Affordable housing experience.
• Working knowledge of LIHTC and/or HUD/Section 8 certification processes.
• Experience with RealPage/OneSite, Yardi, Fortress, or similar property management software.

Responsibilities

• Support management of the property's operating budget.
• Assist in maintaining physical occupancy at or above budgeted levels through proactive leasing and retention support.
• Support the delinquency process, including rent-collection outreach to delinquent residents by visits, phone, and text, and update resident account notes weekly.
• Assist the Community Director with evictions, including attorney follow-up, in accordance with company and legal requirements.
• Support execution of the property's action plan and track assigned initiatives.
• Assist with final account statements for move-outs.
• Process initial, annual, and interim certifications in accordance with LIHTC and HUD/Section 8 requirements.
• Maintain accurate, audit-ready resident files and compliance documentation.
• Assist the Community Director with preparation for REAC, MOR, and state agency inspections.
• Track and follow up on outstanding certification and documentation deadlines.
• Support leasing activity, including tours, applications, and move-in coordination as needed.
• Assist in maintaining the waitlist in accordance with program requirements and fair housing law.
• Support outreach marketing efforts and resident referral programs.
• Follow up with applicants and prospects and update their notes.
• Confirm move-in funds are received, the lease is signed, and utilities are set up before resident move-in.
• Respond to resident inquiries, concerns, and service requests as a point of contact.
• Support weekly on-site vacant apartment walks and help ensure the preventative maintenance schedule is followed.
• Track maintenance work orders to help ensure apartment turn times are completed within seven business days.
• Step into the Community Director role for daily operations during absences.
• Submit incident reports within eight hours of occurrence when the Community Director is absent.

Benefits

• Medical, dental, and vision coverage begins on the first of the month following hire.
• Life insurance.
• Short- and long-term disability coverage.
• 401(k) plan with company match after 90 days.
• Accrued vacation, sick, and personal time.
• 10 paid holidays each year.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed