Affordable Assistant Community Director - Oakwood Flats

Elmington Living • Nashville, TN

2d • Onsite

About The Position

The Assistant Community Director (ACD) supports the Community Director in the full operation of an affordable housing community, including financial administration, compliance, leasing, and resident relations. The ACD acts as the on-site leader in the Community Director's absence and helps maintain accurate resident files and financial records. The position is based primarily on-site in the leasing office at Oakwood Flats, an affordable housing community just north of Downtown Nashville. It involves property walks, resident and applicant interactions, and collaboration with the on-site team.

Requirements

• At least 1 year of property management or administrative experience; affordable housing experience is preferred.
• Fair Housing certification is required within 7 days of employment.
• High attention to detail and accuracy, particularly with compliance documentation.
• Strong organizational and time-management skills.
• Professional, courteous communication with residents and staff.
• Ability to work independently and exercise sound judgment in the Community Director's absence.
• Comfort managing sensitive resident financial and personal information.
• Ability to communicate effectively in person, by phone, and electronically.
• Ability to lift, carry, push, or pull up to 15–25 pounds occasionally.
• Ability to bend, reach, stoop, and kneel as needed; frequently stand, walk, climb stairs, and move throughout the property.

Nice To Haves

• Working knowledge of LIHTC and/or HUD/Section 8 certification processes.
• Experience with RealPage/OneSite, Yardi, Fortress, or similar property management software.

Responsibilities

• Support management of the property's operating budget.
• Help maintain physical occupancy at or above budgeted levels through leasing and resident retention support.
• Support delinquency processes, including rent collection outreach, and update resident account notes weekly.
• Assist the Community Director with evictions, including attorney follow-up, in accordance with company and legal requirements.
• Support execution of the property's action plan and track assigned initiatives.
• Assist with final account statements for move-outs.
• Process initial, annual, and interim certifications in accordance with LIHTC and HUD/Section 8 requirements.
• Maintain accurate, audit-ready resident files and compliance documentation.
• Assist with preparation for REAC, MOR, and state agency inspections.
• Track and follow up on outstanding certification and documentation deadlines.
• Support leasing activity, including tours, applications, and move-in coordination.
• Help maintain the waitlist in accordance with program requirements and fair housing law.
• Support outreach marketing and resident referral programs.
• Follow up with applicants and prospects and update their notes.
• Confirm move-in funds are received, leases are signed, and utilities are set up before move-in.
• Respond to resident inquiries, concerns, and service requests.
• Support weekly walks of vacant apartments and help ensure the preventative maintenance schedule is followed.
• Track maintenance work orders to help ensure apartment turn times are completed within 7 business days.
• Handle daily operations in the Community Director's absence.
• Submit incident reports within 8 hours of an occurrence when the Community Director is absent.

Benefits

• Competitive compensation reflecting the market and impact of the role.
• Medical, dental, and vision coverage beginning on the first of the month following the hire date.
• Life insurance.
• Short- and long-term disability coverage.
• Eligibility for a 401(k) plan with company match after 90 days.
• Accrued vacation, sick, and personal time.
• 10 paid holidays each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed