Assistant Community Director

HSL Asset Management•Tucson, AZ

4h•Onsite

About The Position

HSL is a locally owned and operated real estate development and management company with a significant presence in Arizona. They are seeking motivated, service-oriented individuals to join their growing team. The Assistant Community Director plays a crucial role in managing all aspects of a community, including financial operations, resident relations, and team management. This role requires a blend of leadership, creativity, collaboration, and critical thinking, with a strong emphasis on problem-solving and customer service within a dynamic, resident-focused environment.

Requirements

Communication skills (both verbal and written) and strong interpersonal skills.
Ability to communicate over the telephone and in-person with prospects, residents, vendors, corporate and resident staff, etc.
Ability to function effectively in a sales, marketing, and customer service environment.
Ability to identify issues, answer questions, and address concerns in a professional manner.
Ability to effectively present information and respond to inquiries from groups of managers, clients, residents and the general public.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to effectively present information to customers, clients, and other employees of the organization.
Ability to speak effectively before small groups.
Ability to read and interpret documents, write short correspondence and memos, and compile routine reports and correspondence in a timely and accurate manner.
Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions and to compute rates, ratios, discounts, commissions, and bonuses.
Ability to translate financial and legal real estate terminology into common language and interpret a variety of instructions.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
Knowledge of and the ability to articulate legal procedures for evictions in local area.
Ability to apply reasoning and logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
Ability to effectively convey ideas, images, and goals to a diverse group of people and personalities.
Basic bookkeeping, computer, internet, email, presentation, and typing skills.
40-hour flexible work week.
Weekly schedule requires weekends.
High school diploma or GED equivalent.
6 months to 1 year experience in property management, apartment leasing, community director positions, or a related field is preferred.
Working knowledge of or experience with Section 8 housing, eviction law, Fair Housing mandates and other legal issues affecting property management.
Computer proficient in Windows, MS Office, Word, Excel, Outlook, Internet.
Reliable transportation for use in business related tasks/duties as assigned, including a Valid driver’s license and current automobile insurance.

Nice To Haves

Bilingual language skills (i.e., Spanish) are a plus.
ARM, CPM or CAM designations are a plus.
Experience with various property management software, such as YARDI, RentCafe and YieldStar is preferred.

Responsibilities

Work with the Community Director to manage all aspects of the community, including financial operations, resident relations, and team management.
Perform duties associated with accounts payable and accounts receivable, maintain accurate property accounting records, and perform leasing functions as needed.
Maintain positive customer relations.
Greet potential residents, showcase the community, and utilize closing techniques.
Handle inquiries or issues from prospects, residents, staff, vendors/suppliers, etc.
Possess proficiency in all phases of the leasing process, resident retention/renewals, HSL policies, market conditions, and community features.
Maintain accurate resident records including all rents, deposits, and application fees.
Supervise the Leasing Team in accordance with HSL policies and applicable laws, and be responsible for training and managing assigned employees.
Assist in the collection of delinquent rent and issue appropriate notices.
Ensure all bank deposits are made immediately.
Participate in inspecting move-in/move-outs with residents and vacancies and process all resident move-out paperwork.
Inspect the community and common areas and report any service needs to maintenance staff.
Handle service requests from residents and properly route requests to maintenance.
Purchase necessary office or community-related supplies and adhere to established budgeted guidelines.
Shop competition and maintain awareness of market conditions, competitive changes, and industry trends.
Verify quality and accuracy of outside advertising sources and provide trend report information.
Plan, conduct, and participate in resident-related events, functions, and promotions, and coordinate all communications.
Communicate effectively with vendors, contractors, and HSL stakeholders.
Organize, maintain, and update all applicable reports, procedures, and paperwork.
Promptly and professionally report to the Community Director any changes, issues, or updates affecting their community, staff, or HSL.
Complete any additional duties assigned by the Community Director or Regional Asset Manager.
Assume all responsibilities of the Community Director in their absence.

Benefits

Bonus compensation: on-call bonuses, community performance-based bonus eligibility, referral bonuses, etc.
Competitive base pay: $18.00 to $23.00/hourly.
Employee lease rental discounts of 20% (excludes Encantada and Flin branded properties).
Paid vacation, personal, and sick time that accrues from day one.
Paid off-site and on-the-job training.
Medical plans (subsidized by HSL).
Dental plans.
Vision.
Short-Term Disability.
Company paid benefits include Long-Term Disability.
Group Life Insurance.
Employee Assistance plan.
401k retirement plan with 50% match up to 3% of income.