Assistant Director Community Supports

The Arc Of Southern Maryland•Lexington Park, MD

4h•Onsite

About The Position

Under general supervision, the Assistant Director oversees the operations of all assigned services. This role is responsible for improving services and assuring measured outcomes throughout the assigned services, ensuring that staff meet all measures of the agency’s quality improvement plan. The Assistant Director follows and implements written procedures and systems relating to guidelines, practices, procedures, and policies of The Arc, assuring consistent application across all assigned services and other Departments. This Assistant Director is specifically responsible for employment, day, community supports, autism waiver, virtual, ISS, DORS, and personal support programs, working alongside the Director who oversees them all. The position directs activities, along with the community supports manager, for The Arc Southern Maryland locations (Calvert, St. Mary’s, Charles and Anne Arundel) and all other employment, recreational or volunteer sites. Additionally, the Assistant Director demonstrates appropriate role model behavior, provides coverage in the absence of the Director of Community Services or assigned staff, accomplishes all assigned tasks, prepares and maintains a position manual, attends and participates in staff meetings, and performs all other duties as assigned.

Requirements

Possesses a bachelor’s degree in a related field
Three years of progressively responsible experience
Supervisory experience
Knowledge & understanding DDA, National, State and local issues relating to intellectual and cognitive disabilities
Possesses a proficiency in computer-based software, e.g. Excel, Word and additional databases
Demonstrates excellent verbal and written communication skills
Has a good command of the English language both oral and written
Possesses the ability to be forward thinking and creative
Is well organized and self-directed, and a team player
Has the ability to respond effectively to the most sensitive inquiries or complaints
Has a working knowledge of funding streams from DDA
Demonstrates effective supervisory skills
Has the ability and willingness to accept emergency phone calls and respond to emergencies twenty-four hours a day
Possesses a valid driving license with a good driving record for transporting people receiving services
Possesses the ability to pass the criminal background check mandated by the State of Maryland

Responsibilities

Provides supervision and guidance to assigned staff
Evaluates staffing in assigned locations to assure that the staffing meets the needs of the people receiving the services while maintaining the assigned budgets
Assures that managers and other assigned staff adhere to the established guidelines, practices, procedures and policies
Assures that funding plans reflect the actual needs of each person receiving supports
Assures that the managers deliver the supports outlined in the plans
Assures that if budgets become inadequate for the changing needs of people that s/he submits new service funding plans to DDA and assure follow through to conclusion
Assures that staff maintain required training to administer medication and other delegated nursing functions
Maintains cooperative professional relationships with all support team members; following ethical standards of practice (confidentiality, informed consent, etc)
Sets performance goals tailored to each assigned staff person
Maintains a climate which attracts, keeps, and motivates a staff of top-quality people
Facilitates an atmosphere of open communication with the staff through regularly scheduled staff meetings and frequent interaction with key personnel
Provides on the job training and mentoring for assigned staff
Oversees or guides the development of schedules for all assigned services
Supervises assigned staff by interviewing, evaluating, counseling, terminating
Assures that all assigned staff meets agency requirements for training
Maintains systems of operations to assure efficiency, fairness, and economy
Efficiently operates programs in accordance with good business practices, current technological methods, and in compliance with all contractual obligations
Assist with monitoring department performance against performance goals to ensure progress and taking corrective action, as necessary
Leads programs to build organizational capabilities
Monitors potential crises, discussing incidents with authorized staff and people receiving services, adjusting support, and complying with regulations for reporting
Maintains and contains expenses in all assigned programs while meeting the needs of the people supported; that funds are expended in accordance with the funding source’s requirements
Implements, and monitors and/or oversee the monitoring of assigned budgets
Provides feedback to the Director regarding concerns from the people receiving support, families, DDA, DHR, other funding sources, or the community
Maintains cooperative and working relationships between managers and other staff
Uses effective communication and basic counseling skills to establish cooperative relationships among the people receiving services, families, consultants and agency staff
Develops and maintains positive working relationships with other organizations
To attend Business after hour events and transitioning youth/school events to build partnerships with the community and for future clients
Assures that all staff utilize assigned technology in an efficient and timely manner
Models appropriate behavior by utilizing the most up to date technology to perform one’s own job
Keeps up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance
Be able to compare all of the system that we have to help managers maintain the required ratios in the programs and maintain at least a 85% utilization rate
Implements the agency’s quality improvement plan as it relates to the assigned services
Coordinates and/or assist with internal investigations in instances of suspected abuse, neglect, or mistreatment, as requested
Develops and implements plans to prevent reoccurrence in situations of confirmed abuse, neglect or mistreatment
Evaluates information and compares alternatives to make sound decisions that effectively utilize available human and financial resources; showing timeliness and commitment in making recommendations and choices
Carries out short- and long-term goals established in concert with the Director
Assist the Director with maintaining a positive work environment for all staff and clients
Follows-up on decisions made in leadership meetings and ensure proper execution
Responds appropriately in emergency situations to assure safety and well being for everyone
Maintains a visible presence in assigned counties on a regular basis
Maintains accurate records, collects, compiles and evaluates data; submits reports; and develops a system to manage documentation
Develops and maintains a document retention system considering applicable funding sources and laws
Develops a computerized document retention system to avoid the maintenance of duplicate documents in a paper format
Communicate daily with managers and staff to assure that Caseworthy documentation is entered and approved within a 24 hour period
Monitors to make sure that staff are coding correctly in our payroll system (ADP) so that services are being billed correctly