Assistant Community Director - The Quinci

Kairoi Residential•Salt Lake City, UT

17h•Onsite

About The Position

The Assistant Community Director role at Kairoi Residential is a dynamic leadership and financial management position that impacts the resident's entire lifecycle within a community. This role serves as the right-hand leader to the Community Director, assisting in the oversight of community operations, including financial management, resident relations, supplier relationships, and contract execution.

Requirements

2-3 years of industry experience or experience in a related hospitality or customer service environment.
Familiarity with federal, state, and jurisdictional laws and regulations concerning multi-family housing, evictions, Fair Housing, and associate safety.
Strong foundation in financials and the ability to accurately calculate figures such as concessions, late fees, prorated rates, etc.
Remarkable sense of professionalism, especially when dealing with resident issues, future residents, and emergency situations.
High attention to detail.
A positive, customer-focused attitude and willingness to serve.
Possession of a valid driver’s license with no major infractions in the last 12 months.

Nice To Haves

An Associate’s Degree, or equivalent from a college or technical school is preferred.

Responsibilities

Lead resident relations and retention programs.
Handle and resolve resident concerns and complaints.
Initiate and manage the lease renewal process.
Ensure timely rent payments and manage delinquent balances.
Accurately process and collect all rent-related payments, including late fees and concessions.
Prepare bank deposits.
Assist with resident evictions in compliance with legal orders and directions.
Coordinate resident move-in and move-out details.
Process paperwork accurately, maintain resident files, and ensure confidentiality of sensitive information.
Prepare weekly traffic, renewal, and financial reports.
Ensure the office team has necessary supplies.
Carry out supervisory responsibilities in the absence of the Community Director.
Initiate and deliver resident lease violations and late notices.
Communicate and ensure adherence to organizational policies and protocols.
Conduct regular apartment home inspections for move-in readiness.
Inspect apartment homes upon resident move-out for accurate Final Account Statement preparation.

Benefits

Competitive Compensation
Incentive compensation opportunities
Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
401k program with a company match.
Exceptional PTO program
Paid holidays
Floating holidays
Birthday day off
Milestone sabbatical program.
Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
Training opportunities