Assistant Commissioner, Mass Engagement

City of New York•New York, NY

9d•$160,000 - $180,000•Onsite

About The Position

The New York City Department of Sanitation (DSNY) keeps New York City healthy, safe, and clean by collecting, recycling, and disposing of waste, cleaning City streets and vacant lots, and clearing snow and ice. DSNY is the nation's largest municipal sanitation agency, with nearly 10,000 employees, 59 district garages, and a fleet of more than 5,000 trucks, cars, and other types of equipment. The Department clears litter, snow, and ice from approximately 6,500 miles of City streets and removes debris from vacant lots as well as abandoned vehicles from City streets. As a major part of the New Era for NYC, DSNY’s Bureau of Public Affairs is managing multiple large-scale awareness and education campaigns to inform residents about the upcoming changes that will impact the way millions of New Yorkers dispose of their waste. These new mandatory requirements around residential containerization and continued education on existing programs like curbside composting necessitate behavior change in residents and building staff, which can result in enforcement if not properly followed. To continue to properly educate the public, DSNY must run multifaceted campaigns with numerous touch points, and the Assistant Commissioner manages the strategy and operations of these efforts throughout the agency.

Requirements

A Master’s Degree from an accredited college in Public Administration, Personnel Administration, Business Administration, Human Services, Political Science or a related field, plus three years of satisfactory experience of a nature to qualify for the duties and responsibilities of the position, at least 18 months of which must have been in an administrative, managerial, or executive capacity or supervising personnel performing activities related to the duties of the position; or
A bachelor’s degree from an accredited college and five years of satisfactory experience of a nature to qualify for the duties and responsibilities of the position, at least 18 months of which must have been in an administrative, managerial, or executive capacity or supervising personnel performing activities related to the duties of the position; or
A four-year high school diploma or its educational equivalent and nine years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive, or supervisory capacity.

Responsibilities

Overseeing a small but extremely active outreach and engagement team.
Developing and implementing strategic outreach and engagement plans.
Serving as the agency's primary bridge to DSNY's diverse constituencies, including residents, building staff, property managers, elected officials, government agencies, community-based organizations, trade associations, and advocacy groups.
Maintaining a visible, on-the-ground presence at in-person community events, town halls and public forums as well as webinars, sometimes during evenings and weekends.
Supporting the agency during critical emergency response efforts, including emergency communications and urgent project requests.
Creating systems to capture, analyze, and elevate stakeholder feedback to inform policy, enforcement, and service delivery.
Overseeing engagement initiatives, including trainings, site-visits, door-to-door canvassing, multilingual campaigns, and community convenings.
Drafting and editing agency-wide public facing correspondence, materials, and messaging to ensure programmatic objectives are met.
Providing oversight and support for all aspects of vendor management in the outreach portfolio, including drafting and reviewing contracts, budgets, invoices, proposals, and other related items.
Leading cross-unit projects with other Bureaus and internal teams in Public Affairs.
Managing staff of experienced and specialized analysts and coordinators in the execution of their duties.
Managing special projects around agency priorities.