Deputy Commissioner for Community Engagement
About The Position
The Deputy Commissioner for Community Engagement leads MOIA’s work to ensure that immigrant New Yorkers can access City services, receive accurate information, and remain connected to City government particularly in moments of heightened need, fear, or enforcement activity. This role oversees constituency services, community outreach, and neighborhood-based engagement, and is responsible for building a coordinated, citywide approach that is proactive, responsive, and grounded in real-time conditions affecting immigrant communities. As a member of MOIA’s Executive Team, the Deputy Commissioner ensures that the agency maintains a strong on-the-ground presence, strengthens trust with immigrant communities, and builds clear pathways for community needs and concerns to inform agency priorities, policy decisions, and service delivery. The Deputy Commissioner reports to the Chief of Staff and works closely with the Commissioner and senior leadership to align community engagement efforts with policy, programs, and communications.
Requirements
- Bachelor's degree required.
- 8+ years of progressively responsible experience in community engagement, public affairs, government, or a related field, including significant experience managing teams and leading complex initiatives.
- Demonstrated experience overseeing community engagement, outreach, or constituent services functions at scale, preferably within government or a large, mission-driven organization.
- Proven ability to manage high-pressure, high-visibility work, including responding to emerging issues affecting communities.
Nice To Haves
- Strong understanding of the systems affecting immigrant New Yorkers.
- Strong judgment.
- Operational discipline.
- Ability to lead in high-pressure environments.
- Strategic and hands-on approach, able to set direction while ensuring effective execution on the ground.
Responsibilities
- Lead and execute MOIA’s community engagement strategy, ensuring consistent and coordinated outreach across neighborhoods and populations.
- Establish a proactive, relationship-driven model of engagement that moves beyond reactive service delivery.
- Ensure engagement efforts are aligned with agency priorities and responsive to emerging community needs.
- Oversee systems for responding to constituent inquiries and issues, ensuring timely, accurate, and culturally competent responses.
- Establish clear performance standards and accountability mechanisms for constituent services.
- Identify patterns in constituent needs and elevate systemic issues to inform agency strategy.
- Oversee borough-based and neighborhood-level engagement efforts that strengthen MOIA’s on-the-ground presence.
- Ensure outreach strategies effectively reach underserved and high-need populations.
- Build and maintain trusted relationships with community-based organizations, advocates, and local stakeholders.
- Ensure community perspectives are consistently integrated into policy, program, and communications strategies.
- Develop structured channels to gather and synthesize feedback from immigrant communities.
- Translate community insights into actionable recommendations for agency leadership.
- Lead community-facing response efforts during emerging issues affecting immigrant New Yorkers, including enforcement-related concerns.
- Ensure accurate, timely information reaches communities through trusted channels.
- Coordinate with internal teams to align outreach, communications, and service delivery during high-pressure moments.
- Work with City agencies to ensure immigrant communities can access services and navigate systems effectively.
- Drive resolution of cross-agency issues impacting constituents.
- Ensure MOIA plays a central role in connecting community needs to citywide responses.
- Supervise community engagement, outreach, and constituent services staff.
- Build strong management structures that support coordination, accountability, and staff development.
- Ensure team performance aligns with agency goals and community needs.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid holidays
- Flexible scheduling
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What This Job Offers
Job Type
Full-time
Career Level
Senior
