Assistant Coach (North America, Remote)

Lenus • Athens, GA

2d • $16 - $20 • Remote

About The Position

Lenus is looking for a Part Time Assistant Coach to join our North America team! Join the health revolution! At Lenus we are fundamentally energized by our shared vision: making the world a healthier and happier place. Could you see yourself working for a great purpose in a dynamic, global culture? Then we might be a great match. Who are we looking for? We are looking for a passionate health and fitness enthusiast who will be responsible for the hands-on delivery of our Assistant Coaching service across North America. You will work directly with our Coaches to manage a subset of their clients, ensuring a high-quality, branded coaching experience that drives client satisfaction and retention. As a member of a newly established team, you will execute day-to-day coaching operations while maintaining the specific standards and philosophies of the coaches you support. Location & Availability Requirements To be considered for this role, candidates must currently reside in Georgia, Texas, or Tennessee. Additionally, due to the nature of our global coaching operations, this position requires a flexible schedule possibly including weekends, evenings, and holidays.

Requirements

• Must be available to work weekends, nights and holidays.
• Must be a current resident of Georgia, Texas, or Tennessee.
• A deep-rooted passion for health and fitness, with a natural ability to translate complex goals into actionable, motivating steps.
• An "athlete’s heart" and a "teacher’s mind” : you are driven to see others succeed and can explain the "why" behind the "what."
• Fluency in English , with the ability to communicate empathetically and clearly across different mediums.
• High emotional intelligence (EQ) : you can read between the lines to understand a client's struggles and provide the right support at the right time.
• Proactive problem-solving skills: you don't wait for a system to break; you look for ways to optimize the client experience every day.
• Meticulous organizational habits : you can manage multiple client profiles and schedules without letting the "human touch" slip through the cracks.

Responsibilities

• Provide high-quality, tailored coaching to clients on behalf of our coaches, acting as a seamless extension of their brand.
• Execute end-to-end coaching tasks, including the deployment of coach templates and the application of specific protocols.
• Manage client inboxes daily to provide motivation and answer questions within established service levels.
• Maintain a credible and authentic coaching presence in all client interactions.
• Ensure seamless integration with coach workflows by adapting to their specific working hours, weekly rhythms, and coaching philosophies.
• Maintain the ability to handle multiple coaches and distinct brand identities simultaneously, ensuring no cross-contamination of coaching styles or protocols.
• Adhere to our SLAs for response times and proactive reach-outs to clients.
• Manage the commercial lifecycle of clients, including handling renewals and cancellations.
• Identify upsell opportunities and successfully handle them end-to-end.
• Serve as the first line of support for clients navigating the app, ensuring a smooth digital onboarding experience.
• Escalate to the Support team when necessary.

Benefits

• $16 - $20 hourly for this part-time role. (Based on state and certification status)
• Paid sick leave. (5 days accrued annually)
• A central role in a hyper-relevant scale-up company in one of the world's fastest growing industries: online health and fitness.
• Extensive training, where we'll provide you with all the tools you need to succeed in the role.
• Structured and prioritized development opportunities.
• Development feedback cycle with quarterly check-ins.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed