Assistant Club Manager - Forest View Racquet and Fitness Center

Arlington Heights Park District•Arlington Heights, IL

1d•Onsite

About The Position

We are seeking an energetic, customer-focused, and highly organized professional to serve as our Assistant Manager at our Forest View Racquet and Fitness Center. This leadership position is responsible for overseeing daily club operations, membership services, staff supervision, program administration, and facility management while helping create an exceptional experience for members and guests. The successful candidate will play a key role in supporting tennis, pickleball, and racquetball programming, promoting memberships, coordinating events and tournaments, and ensuring the efficient operation of the facility.

Requirements

Bachelor's degree in Parks and Recreation, Business Administration, or a related field.
Minimum of two years of successful experience managing a recreation facility, revenue facility, or similar operation.
Strong customer service, leadership, communication, and organizational skills.
Knowledge of recreation programming, facility operations, financial management, and membership services.
Ability to work independently, manage multiple priorities, and perform effectively in a fast-paced environment.
Valid Illinois Driver's License.
CPR, AED, and First Aid certifications required within six months of employment.

Nice To Haves

Experience in tennis, pickleball, racquetball, or club operations.
CPR/AED/First Aid Instructor certification.
Experience with membership management software and facility scheduling systems.

Responsibilities

Manage all reception desk operations, including registrations, transactions, account inquiries, and customer service.
Hire, train, schedule, supervise, and evaluate part-time staff.
Promote and support academy and instructional programs in collaboration with the Tennis Director.
Oversee membership sales, retention efforts, and customer engagement initiatives.
Process league registrations, permanent court time contracts, and invoicing.
Manage racquetball leagues and recreational programming.
Coordinate outdoor pickleball and tennis court permit programs, including daily and seasonal reservations.
Assist with planning and executing tournaments, special events, and club activities.
Maintain accurate records, reports, correspondence, and participation statistics.
Monitor facility inventory and order equipment and supplies as needed.
Maintain cash controls and process deposits in accordance with financial procedures.
Update and maintain club website information.
Ensure compliance with Park District policies, procedures, and safety standards.
Foster positive relationships with members, community organizations, and the public.