Assistant Club Manager

Red Brick•North Attleboro, MA

3d•Onsite

About The Position

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of 'No Judgments.' Our clubs are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full-service locker rooms, and a functional training area. We are looking for energetic, enthusiastic people who are passionate about health and fitness to join our team. The Assistant Club Manager (ACM) at Crunch Fitness is a high-energy leader responsible for assisting the Club Manager in the daily operations, sales, and management of the club. Reporting directly to the Club Manager, you will be a key driver in ensuring our 'No Judgments' philosophy is felt by every member who walks through our doors. The ideal candidate is a proactive leader who excels in sales, enjoys developing staff, and is obsessed with providing a world-class member experience.

Requirements

1–2 years of management experience in a fitness, retail, or hospitality environment preferred.
Proven track record in achieving sales goals and managing a team.
Strong organizational and multitasking skills with high attention to detail.
Excellent verbal and written communication skills.
Proficiency in MS Office and the ability to learn club management software quickly.
High School Diploma or GED required.
CPR/AED certification (must be obtained within 30 days of hire).

Nice To Haves

Bachelor’s degree in a related field is a plus.

Responsibilities

Drive membership and personal training sales through consistent lead generation and follow-up.
Oversee the sales process from initial inquiry to closing, ensuring all team members are trained on effective sales techniques.
Monitor daily, weekly, and monthly sales goals and implement strategies to meet or exceed targets in coordination with the Club Manager.
Assist the Club Manager in the recruitment, hiring, and training of club staff.
Conduct performance evaluations and provide ongoing coaching and feedback to ensure team growth and accountability.
Manage staff scheduling to ensure optimal club coverage and member service levels.
Maintain a clean, safe, and organized club environment by conducting frequent facility walkthroughs.
Ensure all equipment is in working order and coordinate with maintenance for any necessary repairs.
Support the Club Manager with administrative tasks including payroll processing and reporting.
Resolve member concerns and inquiries with a professional and solution-oriented approach.
Foster a welcoming environment that encourages member retention and community engagement.
Assist in the planning and execution of club events and local marketing outreach.