Assistant Clinical Operations Manager

Muir Wood Teen Treatment•Petaluma, CA

6d•Onsite

About The Position

The Assistant Clinical Operations Manager (ACOM) is the day-to-day operational leader of a residential campus and a working floor leader for the team. This role is designed as a development role, serving as a structured step between Shift Supervisor and Clinical Operations Manager, with direct mentorship and a clear path into the COM role. The ACOM is responsible for the operational aspects of the campus, including staffing, scheduling, onboarding, purchasing, outings, and environment of care, while also providing direct leadership on the floor as a Lead Shift Supervisor. This role reports to the Clinical Operations Manager and works in close partnership with the Clinical Director and Central Operations. The ACOM will manage all floor staff and per diems (expected 20-30) for their assigned program.

Requirements

Two or more years of experience in adolescent or behavioral health residential treatment, including at least one year in a shift lead, supervisory, or comparable leadership role.
Demonstrated competence leading crisis response and de-escalation independently.
Strong working knowledge of milieu management, trauma-informed care, and supervision of adolescents in a residential setting.
Proven organizational skill — ability to manage schedules, onboarding checklists, and shifts simultaneously.
Clear, direct written and verbal communication.
Availability to work the posted schedule, including one weekend day, rotating floor shifts across AM, Swing, and NOC, and occasional last-minute coverage.
Valid California driver’s license, insurable driving record, and willingness to transport clients.
Ability to meet all licensing requirements for program staff, including background clearance, health screening, TB clearance, CPR/First Aid, and crisis intervention certification (provided if not already held).

Nice To Haves

Bachelor’s degree, or equivalent leadership experience in a licensed treatment setting.
Familiarity with Title 22, DHCS, and Joint Commission expectations.
Experience with staff scheduling, onboarding, purchasing, or environment-of-care systems.
Experience coaching or training frontline staff.

Responsibilities

Run the Day-to-Day Operation (Off-Floor Days): Own campus staffing and scheduling, manage coverage in real time, respond to call-outs, hold Care Coordinators and Shift Supervisors accountable for schedule integrity, attendance, timekeeping accuracy, and timely documentation. Manage the purchase order process, supply and equipment ordering, and program spending within budget. Coordinate outings and weekend adventures end to end. Oversee onboarding for new program staff. Maintain accurate inventories and controls for keys, electronics, vehicles, and system access. Support environment-of-care readiness. Keep operational systems current and consistently used.
Lead the Shift (On-Floor Days): Function as the Lead Shift Supervisor, actively managing the floor minute to minute. Stage the shift by positioning staff against risk and census, adjusting containment and house assignments, and planning proactively for high-risk clients. Lead crisis response independently and competently. Lead de-escalation and know when direct intervention is appropriate. Lead intakes, client orientation, and discharges. Support medication pass in coordination with Nursing. Oversee shift notes and documentation quality. Provide in-the-moment coaching on client interactions, supervision staging, and documentation.
Lead and Develop the Team (over 50% of their time): Directly supervise Care Coordinators and Shift Supervisors. Coach leaders to manage the milieu, staff their shifts well, hold their teams accountable, and deliver consistent feedback. Address performance concerns promptly and professionally. Support recruiting and retention. Model the leadership stance of safety, structure, and support; healthy authority; and a willingness to lead the repair when a relationship ruptures. Provide direct supervision to approximately 20–30 frontline staff members.
Partner Across the Program: Serve as an operational partner to the Clinical Director, translating clinical direction into clear expectations for the floor team. Participate in flash meetings, Care Coordinator and Shift Supervisor meetings, and Treatment Team as directed. Carry concerns from the floor up to clinical and operations leadership, and carry direction from leadership back to staff clearly and consistently. Coordinate with your ACOM counterpart at the partner campus on scheduling, coverage, and shared operational work.