Assistant Clinical Operations Manager

Muir Wood Adolescent & Family Services•Petaluma, CA

6d•$70,500 - $75,000•Onsite

About The Position

The Assistant Clinical Operations Manager (ACOM) is the day-to-day operational leader of a residential campus and a working floor leader for the team. This role is designed as a development role, serving as a structured step between Shift Supervisor and Clinical Operations Manager, with direct mentorship and a clear path into the COM role. The ACOM will manage all floor staff and per diems (expected 20-30) for their assigned program. The role involves three days a week of operational leadership (staffing, scheduling, onboarding, purchasing, outings, environment of care, coaching, and accountability) and two days a week on the floor as a Lead Shift Supervisor, embedded in the ratio, leading the shift, and coaching in the moment. This role reports to the Clinical Operations Manager and works in close partnership with the Clinical Director and Central Operations.

Requirements

Two or more years of experience in adolescent or behavioral health residential treatment, including at least one year in a shift lead, supervisory, or comparable leadership role.
Demonstrated competence leading crisis response and de-escalation independently.
Strong working knowledge of milieu management, trauma-informed care, and supervision of adolescents in a residential setting.
Proven organizational skill — you can hold a schedule, an onboarding checklist, and a shift in your head at the same time and not drop any of them.
Clear, direct written and verbal communication.
Availability to work the posted schedule, including one weekend day, rotating floor shifts across AM, Swing, and NOC, and occasional last-minute coverage.
Valid California driver’s license, insurable driving record, and willingness to transport clients.
Ability to meet all licensing requirements for program staff, including background clearance, health screening, TB clearance, CPR/First Aid, and crisis intervention certification (provided if not already held).

Nice To Haves

Bachelor’s degree, or equivalent leadership experience in a licensed treatment setting.
Familiarity with Title 22, DHCS, and Joint Commission expectations.
Experience with staff scheduling, onboarding, purchasing, or environment-of-care systems.
Experience coaching or training frontline staff.

Responsibilities

Own campus staffing and scheduling — build and maintain schedules that meet census, acuity, and ratio requirements, and manage coverage in real time.
Respond to call-outs and coverage gaps, including stepping onto the floor yourself when that is the right answer.
Hold Care Coordinators and Shift Supervisors accountable for schedule integrity, attendance, timekeeping accuracy, and timely documentation.
Manage the purchase order process, supply and equipment ordering, and program spending within budget.
Coordinate outings and weekend adventures end to end — planning, staffing, transportation, and follow-through.
Oversee onboarding for new program staff so they are ready on day one: workspace setup, logins and system access, badges, keys, electronics, and program-specific training.
Maintain accurate inventories and controls for keys, electronics, vehicles, and system access.
Support environment-of-care readiness — daily and weekly walkthroughs, work order follow-up, and licensing and accreditation readiness in partnership with the COM and Compliance.
Keep operational systems current and consistently used, including scheduling, expense, work order, and compliance tracking tools.
Function as the Lead Shift Supervisor for the shift — actively managing the floor minute to minute rather than working from the office.
Stage the shift: position staff against risk and census, adjust containment and house assignments as conditions change, and plan proactively for high-risk clients before events develop.
Lead crisis response independently and competently, directing staff and clients through established protocols and adjusting program structure to maintain safety.
Lead de-escalation and know when direct intervention is appropriate, when to move peers out of the area, and when to escalate to nursing, clinical, or emergency services.
Lead intakes, client orientation, and discharges, engaging families warmly and professionally during high-stress moments.
Support medication pass in coordination with Nursing, and ensure coverage is directed appropriately when a nurse is not on site.
Oversee shift notes and documentation quality — set expectations at the start of the shift, monitor progress, and review before publishing.
Provide in-the-moment coaching on client interactions, supervision staging, and documentation, and carry what you observe back into training and development plans.
Directly supervise Care Coordinators and Shift Supervisors, and uphold the chain of command so Shift Supervisors own their shifts.
Coach leaders to manage the milieu, staff their shifts well, hold their teams accountable, and deliver consistent feedback.
Address performance concerns promptly and professionally, partnering with the COM and HR on corrective action, development plans, and documentation.
Support recruiting and retention — interviewing, onboarding, first-90-day check-ins, recognition, and follow-through on the things that make people stay.
Model the leadership stance we ask of every floor leader: safety, structure, and support, in that order; healthy authority; and a willingness to lead the repair when a relationship ruptures.
Provide direct supervision to approximately 20–30 frontline staff members, ensuring consistent leadership, accountability, communication, and support.
Serve as an operational partner to the Clinical Director, translating clinical direction into clear expectations for the floor team.
Participate in flash meetings, Care Coordinator and Shift Supervisor meetings, and Treatment Team as directed.
Carry concerns from the floor up to clinical and operations leadership, and carry direction from leadership back to staff clearly and consistently.
Coordinate with your ACOM counterpart at the partner campus on scheduling, coverage, and shared operational work.