Assistant Clinic Manager

Golden State Orthopedics and Spine•Los Gatos, CA

165d•$75,000 - $95,000•Hybrid

About The Position

We are looking for a Full Time Clinic Manager to oversee our Los Gatos, Morgan Hill, and Mountain View offices. Please note this role requires travel between the clinic locations.

Requirements

1 - 2 years supervisory experience
2 years previous experience in medical office

Responsibilities

Overseeing the daily operations of the clinic, including patient flow and resource allocation
Providing management oversight and delegating responsibility to appropriate clinic leads and clinic staff
Overseeing provider templates, utilization, and staffing support
Work closely with the Director of Clinical Operations to produce monthly reporting including but not limited to patient volume, staff overtime, schedule capacities, timely patient care, etc.
Maintain and coordinate patient communication pathways throughout the clinic
Coordinating development for new hire training with the Director of Clinical Operations
Conducting regular performance reviews and provide constructive feedback as needed
Monitoring performance of department staff including evaluation and development of key performance indicators
Implementing and maintaining quality assurance programs to uphold the highest standards of patient care
Collaborating with providers to implement best practices and quality improvement initiatives
Handling patient complaints in a timely, professional manner and ensuring appropriate resolution
Managing clinical supplies, medication, and in-office procedure equipment
Department projects as assigned by clinic leadership
Maintaining detailed knowledge of practice management, EHR and other computer software as it relates to job function
Responsible for staff time and attendance data
Filling in for clinic staff and support Physician schedules fulfilling all Medical Assistant/Unit Secretary Duties as needed
Developing and implementing strategies to achieve organizational goals, aligning team efforts with the company’s goals
Leading and inspiring the team, setting clear expectations, fostering a positive work environment, and ensuring high levels of employee engagement
Allocating and managing resources effectively, including budget, personnel, and tools, to optimize productivity and efficiency
Regularly assessing and analyzing team and individual performance, providing feedback, addressing issues, and making adjustments to meet goals
Making informed decisions to solve complex problems, mitigate risks, and ensure the success of projects and operations
Handling escalated issues from patients, providers and/or concerns from peer department managers
Additional duties as assigned