Assistant Clinic Director

IV Nutrition•Overland Park, KS

20d

About The Position

The Assistant Clinic Director supports clinic management and daily operations while delivering intravenous vitamin infusion services and a relationship-based client experience. This hands-on leadership role combines clinical care, team development, client relationship management, wellness education, and business performance. The role helps oversee staff, maintain excellent client care and compliance, build long-term client relationships, support continuity and retention, and contribute to clinic performance and sustainable growth.

Requirements

Active California RN License.
Current BLS (Basic Life Support) certification.
Minimum 1 year of vascular access or infusion experience.
Minimum 1 year of leadership or management experience.
Knowledge of Microsoft Office, Electronic Medical Records (EMR) systems, anatomy, medical terminology, and clinical practices.
Basic understanding of client engagement, return-to-appointment, retention, membership, sales, and performance metrics.
Strong attention to detail and excellent written and verbal communication.
Ability to educate, encourage, and support clients toward health and wellness goals.
Ability to build trusted client relationships, create continuity, and encourage long-term engagement and retention.
Leadership, team development, coaching, relationship-based sales, and performance management abilities.
Ability to multitask, prioritize effectively, solve problems, and make decisions.
Time management and organizational skills.
Self-motivated, able to work independently, adaptable, resilient, and professional.
Ability to listen for client goals, motivations, and barriers and translate them into clear next steps.
Comfort with proactive outreach, follow-up, re-engagement, and asking clients to commit to their next appointment.
Ability to balance clinical excellence with relationship ownership and business accountability.
Commitment to personalized wellness education, client progress, and long-term relationship building.

Nice To Haves

ACLS (Advanced Cardiac Life Support) certification.
Previous relationship-based sales, membership, retail healthcare, hospitality, wellness coaching, or client retention experience.

Responsibilities

Administer IV therapies, including starting IVs and monitoring treatments.
Ensure client safety, comfort, and well-being throughout services.
Accurately document client interactions, treatments, and responses.
Educate clients about therapies, memberships, wellness services, and how recommendations may support their goals.
Build and maintain trusted client relationships through personalized support and ongoing follow-up.
Address client concerns and service recovery needs promptly and professionally.
Conduct care calls and proactive outreach to support client progress, accountability, and engagement.
Support membership enrollment, renewals, and retention by connecting membership value to client goals.
Help clients identify wellness goals and connect them to appropriate plans and next steps.
Support a consistent client journey from consultation through active support and long-term maintenance.
Ensure clients understand next steps and, when appropriate, schedule their next appointment.
Coordinate with the Clinic Director and care team to identify and contact overdue, disengaged, or at-risk clients.
Support seamless handoffs between team members.
Connect clinic services, memberships, and wellness programs to client goals and next steps.
Monitor retention, return-to-appointment, active-client, membership, and engagement metrics and identify opportunities to improve continuity.
Coach team members in discovery, education, motivational communication, and relationship-building.
Support clinic revenue goals through client experiences, continuity, and appropriate appointment scheduling.
Partner with the Clinic Director on local relationship-building, referral, community partnership, reactivation, and retention strategies.
Act as a backup point of contact for the Clinic Director.
Ensure compliance with clinical standards, policies, and regulations.
Complete required training related to nutrition infusion therapies.
Support daily clinic operations and workflow efficiency.
Monitor clinic performance metrics and assist with improvement action plans.
Assist with inventory management, scheduling, and operational execution.
Assist with hiring, onboarding, training, and developing staff.
Lead, motivate, and influence staff to achieve client experience, relationship, retention, and performance goals.
Foster a positive, high-performance team culture and support staff development through coaching, goal setting, feedback, and accountability.
Monitor and document staff performance in partnership with HR.
Support coaching, goal setting, career development, conflict resolution, and team management.
Identify high-performing employees for growth opportunities.
Help ensure team members meet clinical, client relationship, continuity, sales, and operational expectations.
Promote trust, respect, professionalism, ethical standards, positivity, resilience, accountability, and a client-first culture.