Assistant Chief Nursing Officer

HCA Healthcare•San Antonio, TX

About The Position

The Assistant Chief Nursing Officer (ACNO) promotes high-quality, patient-centered care by assisting the Chief Nursing Officer (CNO) with executive-level resource management, strategic planning, and development. The ACNO has operational and functional responsibility for a group of patient care areas, special projects, or initiatives, and develops the communication, knowledge, leadership, professionalism, and business skills needed to advance to a CNO. The role supports nursing policies and professional practice standards, quality and performance improvement, patient experience, staff recruitment and retention, professional development, interdepartmental collaboration, service growth, construction and renovation planning, and nursing budget and staffing management. The ACNO also represents nursing services in meetings and performs other duties as assigned while adhering to the organization’s Code of Conduct and Mission and Value Statement.

Requirements

Bachelor’s degree in Nursing.
Master’s degree in Nursing or a related healthcare field, or current enrollment in a Master’s program or equivalent.
At least 5 years of experience in a supervisory nursing role.
At least 5 years of direct leadership experience in a hospital or patient care environment.
Current registered professional nurse license in the state(s) of practice and/or an active compact license, in accordance with law and regulation.
Ability to build trust and act authentically to foster dignity and respect.
Ability to communicate clearly, concisely, transparently, and compellingly in verbal and written formats.
Ability to develop collaborative relationships with internal and external stakeholders.
Commitment to exceptional care and service quality.
Ability to lead, coach, mentor, develop others, and support employee engagement.
Ability to manage multiple conflicting assignments and priorities with analytical skill and attention to detail.
Ability to recognize the long-term implications of business decisions and plans.
Ability to develop innovative ideas and proposals that challenge existing assumptions and remove barriers.

Responsibilities

Assist the CNO in formulating nursing policies and procedures consistent with professional practice standards and regulatory requirements.
Conduct regular rounds with patients, families, employees, and physicians to improve communication, oversee operations, and support a positive experience.
Ensure performance improvement initiatives measure and improve care quality in alignment with organizational priorities.
Ensure timely and thorough follow-up on patient complaints and occurrence reports; identify system problems contributing to errors and monitor corrective actions.
Promote positive patient interactions, maintain a patient-first philosophy, provide service recovery when needed, and support strategies to improve the patient experience.
Help create a professional practice environment that supports nursing staff recruitment and retention, evidence-based practice, and clinical research.
Model professional and ethical conduct and accountability.
Promote staff independence, problem-solving, engagement, ownership of goals, and participation in decisions affecting nursing practice.
Support continuing education and staff development; serve as a preceptor or instructor for nursing students upon request.
Collaborate with nursing educators to identify staff learning needs and prepare orientees for independent practice.
Work collaboratively with patient care and support departments and participate in joint performance improvement activities.
Build working relationships with physicians and other healthcare providers, and collaborate on goals and action plans for patient care or system improvements.
Represent nursing services at meetings and participate with department leaders in designing and providing patient care and services.
Participate in professional and community healthcare-related organizations.
Assist in planning new services that generate additional profitable revenue.
Participate in planning for renovation or construction of patient care areas.
Lead assigned projects or task groups and keep colleagues informed of progress toward desired outcomes.
Assist the CNO in developing and managing the nursing services budget and determining staffing needs to support high-quality, patient-centered care.
Help manage costs by identifying opportunities and taking action to eliminate non-value costs.
Perform other duties as assigned and adhere to the Code of Conduct and Mission and Value Statement.

Benefits

Comprehensive medical coverage, including prescription drug and behavioral health coverage, free telemedicine, and free AirMed medical transportation.
Dental and vision benefits.
Life and disability coverage.
Flexible spending accounts.
Supplemental health protection plans, including accident, critical illness, and hospital indemnity coverage.
Auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, and pet insurance.
Free counseling and resources for emotional, physical, and financial wellbeing.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Fertility and family-building benefits and adoption assistance.
Referral services for child, elder, and pet care, home and auto repair, and event planning.
Consumer discounts.
Retirement readiness and rollover assistance services and preferred banking partnerships.
Education assistance, including tuition, student loan, certification support, and dependent scholarships.
Colleague recognition program.
Time Away From Work Program, including paid time off, paid family leave, disability coverage, and leaves of absence.
Employee Health Assistance Fund offering free employee-only coverage to eligible full-time and part-time colleagues based on income.