Assistant Center Manager

European Wax Center•Mentor, OH

20h•Onsite

About The Position

As an Assistant Center Manager at European Wax Center, you will be the heartbeat of the floor, responsible for coaching the team, owning the guest experience, driving sales, and stepping in as the leader-on-duty. This role is for individuals who are ready to lead with real responsibility and have a clear path for career advancement. Ballast Wax, a fast-growing multi-unit EWC franchisee, is seeking ACMs who are passionate about the beauty and wellness industry, dedicated to guest care, and eager to grow into Center Managers and beyond.

Requirements

Minimum of 2 years of experience in a guest-facing role (beauty, spa, retail, hospitality, or similar).
Proven leadership experience, whether formal or informal (e.g., training new hires, running shifts, handling escalations).
Comfortable recommending products and services through education rather than hard-selling.
Ability to coach struggling team members with empathy while maintaining standards.
Genuine passion for the beauty and wellness industry.
Personal skincare or waxing routine, interest in the industry, and a desire to build a career in it.
Availability for guest-facing hours, including evenings, weekends (one shift, not both), and flexible weekday hours.
Reliable transportation.

Responsibilities

Set the tone for every guest interaction, ensuring it is warm, professional, and consistent.
Proactively address guest concerns and resolve issues before they escalate.
Ensure every guest leaves feeling confident and likely to return.
Lead by example in educating guests on Wax Passes, products, and services.
Motivate and coach the team to achieve individual and center Key Performance Indicators (KPIs).
Stay informed about promotions, product launches, and brand updates.
Support local marketing and community engagement efforts.
Coach Guest Service Associates and Wax Specialists on the floor daily.
Assist in onboarding new team members and fostering a welcoming environment.
Uphold service, professionalism, and accountability standards in the Center Manager's absence.
Act as the point of contact and decision-maker when leading a shift independently.
Oversee opening and closing procedures with precision.
Ensure cleanliness, sanitation, and presentation standards are consistently met.
Support accurate Point of Sale (POS) transactions and guest profile management.
Assist with daily administrative tasks, inventory management, and reporting.