Assistant Center Manager

European Wax Center•Fairview Park, OH

3d•Onsite

About The Position

As an Assistant Center Manager at European Wax Center, you will be the heartbeat of the floor, responsible for coaching the team, owning the guest experience, driving sales, and stepping in as the leader-on-duty when necessary. This role is for individuals who are natural leaders, ready to take on real responsibility with a clear path for career advancement within the beauty and wellness industry. Ballast Wax, a fast-growing multi-unit EWC franchisee, is seeking ACMs passionate about guest care and eager to grow into Center Managers and beyond.

Requirements

Minimum of 2 years of experience in a guest-facing role (beauty, spa, retail, hospitality, or similar).
Demonstrated leadership experience, even if not in an official title (e.g., training new hires, running shifts, handling escalations).
Comfortable recommending products and services through education rather than hard-selling.
Ability to coach struggling team members with empathy while maintaining high standards.
Genuine passion for the beauty and wellness industry.
Personal skincare or waxing routine, interest in the industry, and desire to build a career in it.
Availability for guest-facing hours, including evenings, weekends (one shift, not both), and flexible weekday hours.
Reliable transportation.

Responsibilities

Set the tone for every guest interaction, ensuring it is warm, professional, and consistent.
Proactively address guest concerns and resolve issues before they escalate.
Ensure every guest leaves feeling confident and likely to return.
Lead by example in educating guests on Wax Passes, products, and services.
Motivate and coach the team to achieve individual and center Key Performance Indicators (KPIs).
Stay updated on promotions, product launches, and brand updates.
Support local marketing and community engagement efforts.
Coach Guest Service Associates and Wax Specialists daily.
Assist in onboarding new team members and fostering a welcoming environment.
Uphold service, professionalism, and accountability standards in the Center Manager's absence.
Act as the point of contact and decision-maker when leading a shift independently.
Manage opening and closing procedures with precision.
Ensure cleanliness, sanitation, and presentation standards are consistently met.
Support accurate Point of Sale (POS) transactions and guest profile management.
Assist with daily administrative tasks, inventory, and reporting.

Benefits

Competitive base pay of $16.00/hr.
Monthly performance bonuses tied to team and center goals.
Commission on personal sales.
Structured career path from Assistant Center Manager to Center Manager and beyond.
30-60-90 day onboarding program with mentorship.
Ongoing training, coaching, and development support.
2 weeks Paid Time Off (PTO) after the first 90 days.
Consistent shift structure with one weekend shift required.
Medical insurance with 55% employer contribution.
Supplemental insurance benefits.
401(k) with employer match.