Assistant Center Manager

European Wax Center•Strongsville, OH

3d•$16 - $23•Onsite

About The Position

The Assistant Center Manager at European Wax Center is a floor leader responsible for coaching the team, delivering a strong guest experience, driving sales, and serving as leader-on-duty when needed. The role is intended for someone with guest-facing experience and demonstrated leadership who wants to grow into a Center Manager role and beyond. The position is in person at 17100 Royalton Rd, Strongsville, OH 44136, and is offered by Ballast Wax Services, LLC, an independent European Wax Center franchisee.

Requirements

At least 2 years of experience in a guest-facing role such as beauty, spa, retail, hospitality, or a similar field.
Demonstrated leadership, such as training a new hire, running a shift independently, handling an escalation, or stepping up when needed.
Comfort recommending products and services through guest education rather than hard selling.
Ability to coach struggling team members with empathy while maintaining standards.
Availability for evenings, weekends (one shift, not both), and flexible weekday hours.
Reliable transportation.

Nice To Haves

Genuine interest in the beauty and wellness industry, including personal familiarity with skincare or waxing and a desire to build a career in the field.

Responsibilities

Set a warm, professional, and consistent tone for guest interactions.
Proactively address guest concerns and resolve issues before they escalate.
Help ensure guests leave confident that they will return.
Educate guests about Wax Passes, products, and services, and lead by example in sales.
Motivate and coach the team to achieve individual and center KPIs.
Stay informed about promotions, product launches, and brand updates.
Support local marketing and community engagement.
Coach Guest Service Associates and Wax Specialists on the floor daily.
Help onboard new team members and foster a welcoming environment.
Maintain service, professionalism, and accountability standards in the Center Manager's absence.
Serve as the point of contact and decision-maker when leading a shift independently.
Carry out opening and closing procedures.
Maintain cleanliness, sanitation, and presentation standards.
Support accurate POS transactions and guest profile management.
Assist with daily administrative tasks, inventory, and reporting.

Benefits

Monthly performance bonuses tied to team and center goals.
Commission on personal sales.
Paid Time Off.
Medical insurance with 55% employer contribution.
Supplemental insurance benefits.
401(k) with employer match.
Structured career path from Assistant Center Manager to Center Manager and beyond.
30-60-90 day onboarding with mentorship from the Center Manager.
Ongoing training, coaching, and development support.
Consistent shift structure with one weekend shift, not both.