Assistant Center Manager

European Wax Center • Strongsville, OH

2d • Onsite

About The Position

Ballast Wax Services, LLC, an independent European Wax Center franchisee, is hiring an Assistant Center Manager for its Strongsville, Ohio center. The Assistant Center Manager leads from the floor, coaches the team, owns the guest experience, supports sales, and serves as leader on duty when needed. This role is intended for someone with prior guest-facing experience and demonstrated leadership who is interested in growing into a Center Manager role and beyond.

The position includes leading guest interactions, supporting sales and team performance, coaching Guest Service Associates and Wax Specialists, and helping maintain center operations. The Assistant Center Manager may act as the point of contact and decision-maker while leading a shift independently. The role is in person and full time, with flexible weekday hours and availability for evenings and weekends; the schedule includes one weekend shift, not both.

Compensation is $16.00 per hour, with monthly performance bonuses tied to team and center goals and commission on personal sales. Ballast Wax offers onboarding and mentorship, ongoing training and development, medical insurance with a 55% employer contribution, supplemental insurance benefits, a 401(k) with employer match, and paid time off.

Requirements

• At least 2 years of experience in a guest-facing role, such as beauty, spa, retail, hospitality, or a similar field.
• Demonstrated leadership experience, such as training a new hire, running a shift independently, handling an escalation, or stepping up when needed.
• Comfort recommending products and services through education rather than hard-selling.
• Ability to coach struggling team members with empathy while maintaining standards.
• Genuine interest in the beauty and wellness industry.
• Availability for evenings, weekends (one weekend shift, not both), and flexible weekday hours.
• Reliable transportation.

Responsibilities

• Set a warm, professional, and consistent tone for guest interactions.
• Proactively address guest concerns and resolve issues before they escalate.
• Help ensure guests have a positive experience that encourages them to return.
• Educate guests on Wax Passes, products, and services, and lead by example in sales.
• Motivate and coach team members to meet individual and center KPIs.
• Stay informed about promotions, product launches, and brand updates.
• Support local marketing and community engagement efforts.
• Coach Guest Service Associates and Wax Specialists on the floor daily.
• Help onboard new team members and foster a welcoming environment.
• Uphold service, professionalism, and accountability standards in the Center Manager's absence.
• Act as point of contact and decision-maker when leading a shift independently.
• Carry out opening and closing procedures.
• Maintain cleanliness, sanitation, and presentation standards.
• Support accurate POS transactions and guest profile management.
• Assist with daily administrative tasks, inventory, and reporting.

Benefits

• Medical insurance with 55% employer contribution
• Supplemental insurance benefits
• 401(k) with employer match
• Paid time off
• Monthly performance bonuses tied to team and center goals
• Commission on personal sales
• 30-60-90 day onboarding with mentorship from the Center Manager
• Ongoing training, coaching, and development support
• Structured career path from Assistant Center Manager to Center Manager and beyond
• Consistent shift structure with one weekend shift, not both

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed