ASSISTANT CASE MANAGER

The GEO Group•Napa, CA

About The Position

The Assistant Case Manager provides case management support for a Day Reporting Center checking in participants and assisting Case Managers with case coordination, case management, and documentation. Learns, uses and models the Principles of Effective Intervention (What Works) through evidence-based practices in all interactions with participants and staff members. The Assistant Case Manager greets participants entering the facility. May complete drug screens according to assigned random schedule for each participant check-in. May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result. The Assistant Case Manager completes initial intake process with participants to completion, including intake paperwork, input into Company database and assignment of groups and other services. Provides general office administration duties including answering phones. Provides general customer service to all who enter the facility, including participants, customers and the general public. The Assistant Case Manager assists Case Managers with case coordination, communication with appropriate agencies and preparation and distribution of reports. Assists in managing a participant caseload using the Principles of Effective Intervention (What Works). Conducts risk/need assessments and creates individual treatment plans for each assigned participant. Meets regularly with participants and documents participants’ progress or regress in Company database. The Assistant Case Manager facilitates evidence-based CBT programs and other life skills programs to participants in groups each week. Documents participants’ attendance, participation and progress in Company database. Develops and monitors the participant’s progress relative to their CMP through all phases of the program. Files, prepares charts and performs data entry as assigned. Responsible for office opening and closing procedures. May be responsible for installing and removing electronic monitoring equipment on participants and forwarding documentation to the appropriate agencies and the Company monitoring center. May clean electronic home monitoring (EHM) equipment. Performs other duties as assigned.

Requirements

High school diploma or equivalent required.
Must be twenty-one (21) years of age with at least five (5) years driving experience if required to transport participants.
Valid state driver’s license and five (5) year record of safe and competent driving as demonstrated by state motor vehicle report if required to transport participants.
Ability to safely operate a motor vehicle if required to transport participants.
Good customer service skills.
Effective communication skills with internal and external contacts at all levels.
Good organizational skills and attention to detail.
Solid computer skills and proficiency with MS Word and Excel.
Basic database skills.
Basic math skills.
Ability to work with computers and the necessary software typically used by the department.

Nice To Haves

College coursework in Human Services or business discipline preferred.
Minimum of six (6) months’ experience in Human Services field with direct participant services preferred.
Minimum of six (6) months experience working with minority populations preferred.
Bi-lingual (English/Spanish) skills may be required.

Responsibilities

Greets participants entering the facility.
May complete drug screens according to assigned random schedule for each participant check-in.
May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result.
Completes initial intake process with participants to completion, including intake paperwork, input into Company database and assignment of groups and other services.
Provides general office administration duties including answering phones.
Provides general customer service to all who enter the facility, including participants, customers and the general public.
Assists Case Managers with case coordination, communication with appropriate agencies and preparation and distribution of reports.
Assists in managing a participant caseload using the Principles of Effective Intervention (What Works).
Conducts risk/need assessments and creates individual treatment plans for each assigned participant.
Meets regularly with participants and documents participants’ progress or regress in Company database.
Facilitates evidence-based CBT programs and other life skills programs to participants in groups each week.
Documents participants’ attendance, participation and progress in Company database.
Develops and monitors the participant’s progress relative to their CMP through all phases of the program.
Files, prepares charts and performs data entry as assigned.
Responsible for office opening and closing procedures.
May be responsible for installing and removing electronic monitoring equipment on participants and forwarding documentation to the appropriate agencies and the Company monitoring center.
May clean electronic home monitoring (EHM) equipment.
Performs other duties as assigned.