TH Assistant Case Manager PRN

Veterans Place of Washington Boulevard Inc.•Pittsburgh, PA

5d•Onsite

About The Position

The Transitional Housing program at Veterans Place provides up to two years of residential support for Veterans who are homeless or at risk of homelessness. The Assistant Case Manager is an on-site direct care worker who enhances residents’ quality of life and supports the organization’s mission. The role requires flexibility to take on varied responsibilities in response to residents’ needs, strong interpersonal abilities, and the capacity to handle administrative work. The Assistant Case Manager helps create an environment where Veterans can heal, grow, and prepare to re-enter society as productive, self-sufficient individuals. Veterans Place of Washington Boulevard is staffed 24 hours a day, seven days a week. The Assistant Case Manager must be available across days and shifts, including holidays; holiday work is compensated. The typical schedule focuses on hours when other staff members are not on the property. This is an on-site position that also involves work in the community and daily interactions with Veterans. Evening and weekend work is involved.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Ability to relate well to others and handle administrative responsibilities.
Ability to remain calm and solution-oriented when working with people in crisis or emotional distress.
Ability to focus on program details, follow timelines, and attend to multiple tasks and interactions.
Ability to retain and recall information about clients, policies, procedures, and schedules.
Ability to identify issues, evaluate solutions, and make decisions independently or collaboratively.
Ability to comprehend written and verbal information and communicate effectively with diverse populations.
Ability to manage time, maintain accurate records, and coordinate meetings.
Adequate visual acuity, with or without corrective lenses, to read documents, use a computer, and observe participants.
Adequate auditory ability, with or without assistive devices, to understand conversations in person, by phone, or in virtual meetings.
Clear verbal expression to articulate expectations, deliver feedback, and conduct presentations.
Ability to use hands for basic tasks such as writing, typing, and handling documents.
Ability to sit and use a computer for extended periods (4+ hours) with breaks.
Ability to lift, carry, and move materials weighing up to 50 pounds using proper lifting techniques.
Ability to stand or walk for 6 to 8 hours daily on concrete surfaces.
Ability to work outdoors in varying weather conditions, including heat, cold, and rain.
Availability across days and shifts, including holidays; the role involves evening and weekend work.
Passing a pre-employment drug and alcohol screening is required; a background check will be conducted.
Demonstrate professionalism, cultural humility, and integrity.

Nice To Haves

Experience working with the public and/or in a customer service capacity is strongly preferred.
Veteran status preferred.

Responsibilities

Drive the program van when on duty and provide transportation to Veterans based on program, appointment, and community needs.
Regularly interact with residents to assess their needs and interests.
Initiate programs, activities, and community development that support residents’ social, recreational, educational, and personal development and promote positive relationships, sobriety, and supportive community engagement.
Assist with welcoming and orienting new residents.
Promote responsible living and a culture of sobriety, serving as a positive role model in professional and personal behavior.
Assist in collecting and delivering drug-screen samples to the Veterans Administration for processing.
Monitor facilities, conduct building rounds as required, identify maintenance issues, and report them promptly in Building Engines.
Maintain accurate and timely documentation of Veteran interactions and shift activities, including DAUs, medication counts, groups, inspections, and other required program documentation.
Complete shift and incident reports as required.
Conduct random room searches, document findings, confiscate prohibited or contraband items according to program policy, and promptly report incidents and confiscated items to the Director of Reintegration Services, Transitional Housing Manager, and ACM Coordinator.
Assist with room turnovers and conduct room and refrigerator inspections to ensure cleanliness, safety, and compliance with program standards.
Maintain case records according to program guidelines and professional requirements.
Follow legal and ethical standards for service delivery, privacy, and confidentiality and comply with applicable regulations.
Ensure the safety and security of residents, staff, and the facility.
Communicate important and emerging issues to the Milieu Coordinator and participate in developing an appropriate response when needed.
Communicate program policies and their rationale to residents.
Participate in administrative, staff, clinical, and in-service activities and training as required.
Collaborate with Case Managers to support residents and reinforce program expectations and compliance with program guidelines.
Promptly communicate concerns, behavioral issues, and compliance-related matters to Case Managers and supervisory staff.
Perform other job-related duties as requested by the supervisor.