TH Assistant Case Manager PRN

Veterans Place of Washington Boulevard•Pittsburgh, PA

23h•Onsite

About The Position

The Assistant Case Manager is an on-site direct care worker in Veterans Place’s Transitional Housing program, which provides up to two years of residential support for veterans who are homeless or at risk of homelessness. The role supports veterans’ quality of life and helps create an environment in which they can heal, grow, and prepare to re-enter society as productive, self-sufficient individuals. The Assistant Case Manager must be flexible in responding to changing resident needs, relate well to others, and handle administrative responsibilities. Veterans Place is staffed 24 hours a day, seven days a week. The Assistant Case Manager must be available across days and shifts, including holidays; the typical schedule focuses on times when other staff are not on the property. The position includes on-site and community work, daily veteran interactions, and evening and weekend work. The Assistant Case Manager supports residents and program expectations while maintaining accurate records, communicating with staff, and helping ensure the safety and security of residents, staff, and the facility.

Requirements

High school diploma or equivalent.
Ability to relate well to others and handle administrative responsibilities.
Valid driver's license.
Ability to remain calm and solution-oriented when working with individuals in crisis or emotional distress.
Ability to focus on Recovery Support program details, meet timelines, and attend to multiple tasks and interactions.
Ability to retain and recall information about clients, policies, procedures, and schedules.
Ability to identify issues, evaluate solutions, and make decisions independently or collaboratively.
Ability to comprehend written and verbal information and communicate effectively with diverse populations.
Ability to manage time, maintain accurate records, and coordinate meetings.
Adequate visual acuity, with or without corrective lenses, to read documents, use a computer, and observe participants.
Adequate auditory ability, with or without assistive devices, to understand in-person, telephone, and virtual conversations.
Clear verbal expression to articulate expectations, deliver feedback, and conduct presentations.
Ability to use hands for basic tasks such as writing, typing, and handling documents.
Ability to lift, carry, and move materials weighing up to 50 pounds using proper lifting techniques.
Ability to stand or walk 6 to 8 hours daily on concrete surfaces.
Ability to sit and use a computer for extended periods of 4 or more hours with breaks.
Ability to work outdoors in varying weather conditions, including heat, cold, and rain.
Ability to work evenings and weekends and be available across days and shifts, including holidays.
Successful completion of a pre-employment drug and alcohol screening; a background check will be conducted.
Demonstrate professionalism, cultural humility, and integrity.

Nice To Haves

Experience working with the public and/or in a customer-service capacity is strongly preferred.
Veteran status is preferred.

Responsibilities

Serve as an on-site direct care worker and support veterans’ quality of life and transition toward self-sufficiency.
Be available for work across days and shifts, including holidays, with typical hours focused on periods when other staff are not on site.
Drive the program van when on duty and transport veterans according to program, appointment, and community needs.
Regularly interact with residents to assess their needs and interests.
Initiate programs, activities, and community development addressing residents’ social, recreational, educational, and developmental needs, and promoting positive relationships, sobriety, and supportive community engagement.
Assist with orientation and welcoming of new residents.
Promote responsible living and a culture of sobriety, serving as a positive role model in professional and personal behavior.
Assist in collecting and delivering drug-screen samples to the Veterans Administration for processing.
Monitor the physical facility, conduct building rounds as required, identify maintenance issues, and report them promptly in Building Engines.
Maintain accurate, timely documentation of veteran interactions and shift activities, including DAUs, medication counts, groups, inspections, and other required program documentation.
Complete shift and incident reports as required.
Conduct random room searches, document findings, confiscate prohibited or contraband items according to program policy, and promptly report incidents and confiscated items to the specified supervisory staff.
Assist with room turnovers and inspect rooms and refrigerators for cleanliness, safety, and compliance with program standards.
Maintain case records according to program guidelines and professional requirements.
Follow legal and ethical service-delivery, privacy, and confidentiality standards and applicable regulations.
Help ensure the safety and security of residents, staff, and the facility.
Communicate important and emerging issues to the Milieu Coordinator and participate in developing appropriate responses when needed.
Communicate program policies and their rationale to residents.
Participate in administrative, staff, clinical, and in-service activities and training as required.
Collaborate with Case Managers to support residents and reinforce program expectations and compliance with program guidelines.
Communicate concerns, behavioral issues, and compliance-related matters to Case Managers and supervisory staff in a timely manner.
Perform other job-related duties and follow other job-related instructions as requested by a supervisor.