Assistant Call Center Manager - Palace
About The Position
The Assistant Call Center Manager is responsible for supporting and promoting Station Casinos’ company-wide culture and serving as a liaison between the Central Reservation Department and other multi-property departments. The role is the first point of contact for Reservations Agents and helps ensure that department productivity standards are met. The position tracks and reports department KPIs, prepares and distributes reports requested by management, reviews and approves payroll, and assists with email inquiries sent to Central Reservation Supervisor or STN Reservation inboxes. The role also serves as a leader and role model for agents and performs other job-related duties as assigned.
Requirements
- Communicate effectively with guests, team members, and management.
- Remain stationary at a designated workstation for periods exceeding eight hours.
- Demonstrate excellent oral communication skills, strong interpersonal skills, and professional behavior when handling issues, including sensitive matters.
- Handle multiple task assignments and prioritize accordingly.
- Become proficient with department technology and demonstrate strong overall computer skills.
Nice To Haves
- At least one year of work experience in a customer service position is preferred, preferably in hospitality or call center operations.
Responsibilities
- Support and promote Station Casinos’ company-wide culture.
- Act as a liaison between the Central Reservation Department and other multi-property departments.
- Serve as the first point of contact for Reservations Agents.
- Track and report department KPIs and inform management of deviations from accepted productivity standards.
- Serve as a role model and leader for agents.
- Create, maintain, and distribute reports as requested by management.
- Review, correct, and approve payroll.
- Assist with responding to and handling emails sent to the Central Reservation Supervisor or STN Reservation inboxes.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
