Assistant Call Center Manager

Seaside Plumbing • Bishopville, MD

4d • Onsite

About The Position

Seaside Plumbing is hiring an Assistant Call Center Manager for an in-person position in Bishopville, Maryland. This is a high-performance leadership role supporting the call center and dispatch team, with a focus on coaching, accountability, execution, and developing toward full leadership. The role works directly with Customer Service Representatives and Dispatchers, supports daily operations, and may step in as acting manager when needed.

The successful candidate helps maintain an efficiently booked and optimized schedule, monitors call quality, reinforces scripts and booking processes, and supports training and onboarding. They track team performance and provide feedback aimed at measurable improvement. The company emphasizes leadership development, coaching and performance systems, and building strong, confident teams. Seaside Plumbing describes its service approach as human and empathetic and its workplace values as Ownership, Empathy, Courage, Growth, Gratitude, and Authenticity.

Requirements

• Experience in call center, dispatch, or customer service environments.
• Enjoy coaching and helping others improve.
• Be organized, detail-oriented, and proactive.
• Communicate clearly and confidently.
• Want to grow into a leadership role.
• Be willing to give feedback, hold others accountable, and take ownership of team results.
• Be able to work in a fast-paced environment and demonstrate urgency and follow-through.

Responsibilities

• Support and coach Customer Service Representatives and Dispatchers.
• Assist with daily call center and dispatch operations.
• Help ensure the schedule is full and optimized each day.
• Monitor call quality and provide real-time feedback for quality control and quality assurance.
• Reinforce call scripts and booking processes.
• Assist in training and onboarding new team members.
• Track and support team performance, including booking percentage and call quality.
• Step in as acting manager when needed.
• Communicate expectations and connect performance to results.
• Maintain documentation and update and implement standard operating procedures (SOPs).

Benefits

• Competitive pay of $25–$27 per hour, based on experience and performance.
• 100% paid health, dental, and vision coverage for the employee and their family.
• $15,000 company-paid life insurance.
• 401(k) with 4% match.
• Profit sharing.
• Paid vacation, sick time, and holidays.
• Gym membership.
• Ongoing leadership and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed