Assistant Business Office Manager- Office Staff

Allegro Senior Living•Clermont, FL

3d•Onsite

About The Position

Spring Arbor Senior Living is seeking an Assistant Business Office Manager (ABOM) to play a key role in keeping our community running smoothly while helping create an exceptional experience for residents, families, and team members. In this role, you'll work closely with the Business Office Manager to support resident billing, payroll and HR-related processes, employee onboarding, record management, and daily office operations. You'll also serve as a welcoming resource for residents, families, visitors, and associates, helping ensure our community remains a warm, professional, and supportive environment. This is an excellent opportunity for someone who enjoys variety in their day, thrives in a fast-paced setting, and takes pride in providing outstanding customer service while maintaining accuracy and organization behind the scenes.

Requirements

Must be a minimum of 18 years of age.
Working knowledge of and comfort with Microsoft Office programs including Word, Excel, and Outlook required.
Strong organization/planning, verbal/written, multi-tasking, and time management skills are vital.
Must have a positive Criminal Background Screening.
The Community is a drug free workplace, associates are subject to adherence to the Company Drug Free Workplace policy.

Nice To Haves

Minimum of one (1) year office-related experience preferred.
High school diploma or equivalent.
Basic mathematical skills are a plus.

Responsibilities

Process and manage resident accounts.
Post resident payments daily onto the residents account, prepare deposits (balance cash to posting journal and bank deposits), take deposits to the bank daily, scan and send copies of deposit slips to St. Louis, assess monthly charges, and generate statements, and collect all fees.
Account for move-in, move-out, transfer, charges, and collections.
Collect, compute, and enter charges.
Send out resident billings.
Process refunds and correspondence related to refunds.
Charge guest meals, tray service, escort services, additional laundry, and maintenance requests to residents, and enter rate changes and verify accuracy of all charges on residents account.
Manage and ensure adherence to the on-boarding process by advising management regarding reference checks, background checks, sex offender checks, and drug testing, etc.
Create and maintain current associate records for verification of completed mandatory training and in-service requirements, ensure training documentation is always survey ready as well as create and maintain associate personnel files.
Assist Receptionists by answering telephone calls and transferring them to proper department, taking messages when necessary.
Other duties as assigned.