Assistant Business Manager – Executive & Strategic Operations

GSM Conference Services•Atlanta, GA

1d•Hybrid

About The Position

This role presents an exciting chance to join a fast-paced, globally connected team that supports major events and strategic priorities in the telecommunications industry. You will have the opportunity to work on GSMA’s flagship global events and GSMA Services, gaining direct insights into executive leadership activities within the CEO/COO Office. The position provides valuable international experience, cross-functional leadership exposure, and practical involvement with globally recognised events and high-profile organisational initiatives. Success in this role requires strong organisational skills, teamwork, and communication abilities, as well as a desire to expand your experience in project management, executive operations, and global events within a dynamic, highly visible setting. The CEO/COO Office team facilitates executive coordination, operational priorities, international programs, and high-level engagement activities throughout GSMA. This team collaborates closely with senior leadership, internal departments, external stakeholders, and international partners to advance operational excellence, promote executive alignment, and ensure the effective delivery of key organizational objectives. As part of this dynamic and high-profile function, you will work directly with the Executive Business Manager to support executive operations, CEO/COO internal meetings, Climate & Sustainability reporting, and major event initiatives within the GSMA ecosystem. The Assistant Business Manager provides operational, administrative, and project support across executive priorities and workstreams. Reporting to the Executive Business Manager, the role includes calendar, travel, expense, meeting, stakeholder, and project coordination, as well as support for confidential and high-priority activity within the CEO/COO Office. In addition, a key part of the role is supporting the planning and delivery of CEO/COO internal meetings. This includes agendas, executive communications, timelines, presentations, attendee coordination, logistics, travel, AV, briefing materials, and follow-up, helping ensure meetings run smoothly and professionally. The role also supports delivery of GSMA’s flagship events, including MWC Barcelona, MWC Shanghai, M360, Nova, and selected GSMA Services initiatives. Responsibilities include timelines, stakeholder and vendor coordination, logistics, reporting, presentations, and support for other events or services as needed. The role also supports projects such as the GSMA’s Climate & Sustainability programme, including sustainability tracking, stakeholder coordination, environmental reporting, and CDP support. This involves data gathering, timelines, documentation, and compliance activity aligned to GSMA’s sustainability goals. For CDP reporting, the Assistant Business Manager will work with GSMA’s external sustainability partner, to support data collection, coordination, timelines, documentation, and related reporting deliverables. The Assistant Project Manager will support process improvements, contribute to strategic projects, and manage smaller workstreams, with increasing ownership over time.

Requirements

Strong organizational skills
Teamwork abilities
Communication abilities
Desire to expand experience in project management, executive operations, and global events
Organised, proactive, and keen to build experience in a fast-paced global environment
Positive and collaborative approach
Interest in building a career in project management, operations, events, or executive support
Willingness to learn, manage multiple tasks, and work with care and professionalism
Develop communication and stakeholder management skills by working with teams across the organisation
Hands-on experience supporting meetings, travel, expenses, event coordination, and day-to-day project activity
Microsoft Office Suite including PowerPoint, Excel, Outlook, and Teams
SharePoint, Asana, Smartsheet, Salesforce, Monday.com, or similar project management systems
Concur Workday or equivalent expense management platforms
Communication
Project Management
Stakeholder Management
Delivery
Agility

Nice To Haves

Previous experience in coordination, administration, project support, events, or operations
Transferable skills and potential
Exposure to sustainability reporting or large-scale events is a plus, but not essential

Responsibilities

Calendar, travel, expense, meeting, stakeholder, and project coordination
Support for confidential and high-priority activity within the CEO/COO Office
Planning and delivery of CEO/COO internal meetings (agendas, executive communications, timelines, presentations, attendee coordination, logistics, travel, AV, briefing materials, and follow-up)
Support delivery of GSMA’s flagship events (e.g., MWC Barcelona, MWC Shanghai, M360, Nova, and selected GSMA Services initiatives)
Event responsibilities include timelines, stakeholder and vendor coordination, logistics, reporting, presentations, and support for other events or services as needed
Support projects such as the GSMA’s Climate & Sustainability programme (sustainability tracking, stakeholder coordination, environmental reporting, and CDP support)
Support process improvements, contribute to strategic projects, and manage smaller workstreams