Assistant Business Analyst - 3rd Party Logistics

Reworld Projects•Asheboro, NC

About The Position

As an Assistant Business Analyst for 3rd Party Logistics, you will interact with Reworld’s ReMove service line sales, carrier vendors and the accounting team to provide information in response to inquiries, properly match shipments to appropriate carriers, negotiate rates, provide information on supply and demand and pricing on a daily basis, troubleshoot issues as they arise, provide necessary information to team members and customers about the status of shipments, and handle and resolve complaints. Additionally, you will complete customer invoice reviews. The Business Analysis team reports to the Manager and this role will report to one of our Business Analysts to ensure a clear career progression map.

Requirements

Must have a High School Diploma or GED.
A minimum of 2 years of experience servicing customer accounts is required with exposure to Accounts Payable and Accounts Receivable processes
Knowledgeable about accepted accounting principles

Nice To Haves

An Associate degree or higher in Business or Accounting is a plus
Preferred strong understanding of Accounts Receivable and Payable process
Netsuite experience is a plus but not required

Responsibilities

Outbound phone calls to solicit and match carriers with available loads.
Take inbound calls for carrier availability and maintain that information for future use.
Develop relationships with core carriers.
Traces shipments as needed by making outbound calls and querying carrier websites to determine ship status.
Provides pricing information to CES sales representatives as needed.
Trains, explains tasks, and assists in the solution of problems.
Searches company records using the company CES system and provides necessary information and or reports to customers and or team members.
Resolves customer questions related to shipments in transit as needed.
Responds to requests via telephone or email.
Receives requests by telephone or email, analyzes requests, provides information requested, or ascertains who can best provide the service required, and routes or completes the request.
Working with Business Analyst to review and distribute all 3PL vendor invoices received electronically (Average 70+ daily).
Daily DMS tracking for half of the Energy facility deliveries in Excel spreadsheet.
Updating and maintaining Master Approval listing with all new customers to identify those with transportation.
Provide any transfer station delivery data to Business Analyst for customer billing and expense approval.
Send 3PL vendor invoices for Energy customers with transportation for approval and PO creation. Approximately 750 per month.
Assist with PeopleSoft billing validations twice per month to ensure accuracy.
Work with CESScheduling/SSM’s to validate any additional charges (demurrage, truck ordered not used, layover, etc.)
Communicate with vendors to determine why additional charges are being incurred to eliminate future charges.
Assist in compiling data for month end transportation accruals.
Compile month end revenue/expense data in preparation for Regionalized reporting.
3PL vendor statement review.
Identify older Legacy deals that have decreased margin and provide to the Transportation Coordinators for requoting.
Work with SSM’s on any customer issues/concerns on transportation related issues.
Cross Train to assist in Rental Mobilization/Demobilization Match billing invoices to ensure accuracy.
Gather necessary data artifacts to finalize customer invoices and prepare for frequent billing cycles.
Perform automated and manual (as necessary) billing operations for specific facilities, leveraging contract management tools
Netsuite experience is a plus but not required
Respond to and interact with customers and internal staff concerning billing in a prompt, timely, and courteous manner
Analyze customer billing adjustments to identify the root causes and work with internal constituents to reduce future errors
Resolve issues that may occur during the billing cycle (system issues, pricing issues, etc.) in a timely manner
All other duties as assigned by management
Support all 3PL Coordinators in monthly tasks to include updating COI’s, securing new vendors, and tracking of monthly KPI’s.
Assists sales representatives in completing requests.
Makes calls and sends correspondence to develop core carriers.
Discusses and helps resolve carrier performance issues with customers.
Completes various administrative functions that are required as needed.
Additional duties as assigned by supervisor.
Ability to work in a fast-paced environment effectively.
Must demonstrate initiative to solve issues independently, consistently, and professionally.
Ability to work autonomously and in cooperation with various other departments.
Excellent communication skills both written and verbal.
Ability to prioritize work, manage multiple tasks and effectively meet tight deadlines.