Assistant Bursar

Holyoke Community College•Holyoke, MA

7d•Onsite

About The Position

Under the general supervision of the Bursar, the Assistant Bursar assists in providing administrative leadership, management, and supervision of the Student Account Services Office. Performs student billings, prepares refund reports, and participates in the refund audit process during peak refund periods. Provides support on special projects and represents the Bursar on College committees as necessary. Assists in safeguarding, processing, and depositing all college funds, including student tuition payments and any other monies collected campus-wide. Ensures quality of service to students and resolves student account issues in collaboration with the staff, Vice Presidents, Comptroller, Financial Aid Office, Department Heads, and Deans. Directly supervises, trains, and evaluates all Student Account Services Staff, including Federal Work-Study employees. Develops strategies for maintaining standards of service and best practices deemed appropriate by the College and the Bursar. Maintains schedules to ensure that office coverage is appropriate to meet the needs of students and College staff. Coordinates with the Business Office and Financial Aid Office for accurate accounting of all revenue/cash receipts and transfers of financial aid funds. Ensures accurate accounting activity on student accounts about billing sub-code classifications, academic term classifications, and account balances. Performs reconciliations as required, including for federal and state audits and year-end closing. Bills tuition and fees for all credit and non-credit courses. Assists in developing and documenting department policies and procedures and analyzes and recommends system solutions to streamline current processes, including but not limited to holds, late fees, and dunning. Ensures student communications are prepared according to established timelines. Provides direction regarding office communication plans and maintains HCC Student Accounts website pages. Recommends payment options to students (and parents) regarding current and past-due tuition accounts to assist students in maintaining their enrollment with the College. Maintains student information system and integrates these services with other operations of the College consistent with the laws of the Commonwealth, Federal Government, and Title IV Regulations. Assists the Bursar in working with the Information Technology Department to implement and maintain systems such as online payments, electronic billing, Bookstore advances, charges, and other related activities. Conducts and participates in on- and off-campus workshops that may involve evenings and weekends. Performs all other duties as assigned.

Requirements

Bachelor's Degree in Accounting, Business Administration, Finance, or closely related field.
Three (3) to Five (5) years of full-time professional experience in student billing or accounting.
Three (3) years of direct supervisory experience directing and coordinating the work of others, including the responsibility for hiring, training, evaluating, and disciplining staff.
Experience with conflict resolution and a proven ability to maintain professional communication, including the ability to interpret, explain and apply complex laws, rules , regulations, policies and procedures.
Strong analytical, organizational, reasoning, and problem-solving skills.
Proficient computer skills including Zoom, Microsoft Office Suite, Google Workplace Products , Email, and Internet navigation.
Extensive working knowledge of computerized financial record systems.
Knowledge of higher education principles, practices, procedures, and the Family Educational Rights and Privacy Act (FERPA).
Strong written and oral communication skills and attention to detail.
Ability to work effectively with a diverse faculty, staff, and student body.
Must be available to work evenings and weekends during peak registration and financial aid refund periods.

Nice To Haves

Four (4) years of experience in higher education coordinating and overseeing the work of others and effective customer service.
Experience working in a student accounts services office and assessing office needs to coordinate staff duties to meet demands.
Experience working on multiple high-priority projects simultaneously.
Knowledge of relational databases and writing queries for developing reports.
Familiar with software systems such as, Ellucian Banner, TouchNet Cashiering and Payment Gateway, Chat Now, EAB Navigate, etc.
Familiar with 1098T filing requirements.
Bilingual (English/Spanish).

Responsibilities

Assists in providing administrative leadership, management, and supervision of the Student Account Services Office.
Performs student billings, prepares refund reports, and participates in the refund audit process during peak refund periods.
Provides support on special projects and represents the Bursar on College committees as necessary.
Assists in safeguarding, processing, and depositing all college funds, including student tuition payments and any other monies collected campus-wide.
Ensures quality of service to students and resolves student account issues in collaboration with the staff, Vice Presidents, Comptroller, Financial Aid Office, Department Heads, and Deans.
Directly supervises, trains, and evaluates all Student Account Services Staff, including Federal Work-Study employees.
Develops strategies for maintaining standards of service and best practices deemed appropriate by the College and the Bursar.
Maintains schedules to ensure that office coverage is appropriate to meet the needs of students and College staff.
Coordinates with the Business Office and Financial Aid Office for accurate accounting of all revenue/cash receipts and transfers of financial aid funds.
Ensures accurate accounting activity on student accounts about billing sub-code classifications, academic term classifications, and account balances.
Performs reconciliations as required, including for federal and state audits and year-end closing.
Bills tuition and fees for all credit and non-credit courses.
Assists in developing and documenting department policies and procedures and analyzes and recommends system solutions to streamline current processes, including but not limited to holds, late fees, and dunning.
Ensures student communications are prepared according to established timelines.
Provides direction regarding office communication plans and maintains HCC Student Accounts website pages.
Recommends payment options to students (and parents) regarding current and past-due tuition accounts to assist students in maintaining their enrollment with the College.
Maintains student information system and integrates these services with other operations of the College consistent with the laws of the Commonwealth, Federal Government, and Title IV Regulations.
Assists the Bursar in working with the Information Technology Department to implement and maintain systems such as online payments, electronic billing, Bookstore advances, charges, and other related activities.
Conducts and participates in on- and off-campus workshops that may involve evenings and weekends.
Performs all other duties as assigned.