Bursar

Touro University•Skokie, IL

11d•$55,000 - $60,000

About The Position

The Student Account Representative is part of the Office of the Bursar’s Illinois campuses within Touro University Student Services. The role oversees billing, collections, and account management for the Hebrew Theological College, Israel Experience Program, High School, Touro University Illinois programs, and other programs as assigned. The representative ensures accurate and efficient financial transactions and provides customer service to students, parents, and staff.

Requirements

Bachelor’s degree required.
Proficiency in Microsoft Office Suite and experience managing complex spreadsheets in Microsoft Excel required.
Demonstrated written and verbal communication proficiency required.
Strong attention to detail required.
Customer-service orientation and ability to work as part of a team required.
High degree of interpersonal competency, including professionalism, diplomacy, judgment, and discretion required.
Business acumen, ethical decision-making, and relationship-management skills required.
Analytical, problem-solving, collaboration, and matrix-management skills required.

Nice To Haves

Concentration in accounting, mathematics, finance, or a related field preferred.
Familiarity with online learning platforms, including Banner, Canvas, Blackboard, and Adobe Connect, preferred.

Responsibilities

Counsel students and parents on tuition payment options and follow up to ensure timely payments.
Review credit and debit reports as necessary.
Work with the Financial Aid Office to review and clear pending accounts for registration and communicate adjustments needed to student accounts.
Make necessary adjustments to student accounts.
Calculate student refunds in accordance with College and U.S. Department of Education regulations and submit refund requests for timely payment.
Stay current with financial aid regulations and work closely with the Office of Financial Aid.
Mail past-due notices to students and pre-collection letters to students and parents.
Answer phone and email messages and support Help Desk inquiries.
Work with High School administration to ensure parents complete applicable forms and make required payments.
Process Israel Experience Program enrollment paperwork and ensure documents are correct, updated, and accounted for.
Coordinate with Israeli institutions to collect fees and credit information and accurately update student accounts.
Charge tuition and fees according to individual school rates and secure tuition payments and administrative fees.
Prepare check request forms and secure exchange checks where necessary.
Resolve issues with internal administrative offices, parents, and schools.
Monitor payment plans to ensure they remain on track.
Submit refund vouchers and credit card requests for timely payment.

Benefits

Health plans, including a choice of HMO and PPO medical plans.
Flexible Spending Accounts (FSA).
Dental plans (PPO and HMO) and vision plan.
Dependent care and transit programs.
Life insurance, AD&D, and voluntary supplemental life insurance.
Short-term and long-term disability programs.
Retirement Plan (403b), with matching contributions up to 5% for eligible and enrolled employees after one year of employment; employees may make pre-tax contributions immediately.
Touro University Tuition Exemption Program for eligible employees, their spouses, and dependent children.
Employee Assistance Program.
Early-release Fridays.
Generous paid time off.
Vacation, sick leave, and personal leave.
Annual holiday schedule.