Assistant Bursar - Collections

Western Connecticut State University•Danbury, CT

4d•$89,310 - $89,310

About The Position

Western Connecticut State University’s Cashier’s Office (Office of the Bursar) is responsible for billing and collecting monies due to the University under the guidelines and policies of the CSU Board of Regents. The Assistant Bursar – Collections assists the Bursar with the Perkins and Nursing Faculty student loan programs and the collection process for delinquent accounts. The role works with University Accounting Services, Inc., CSCU’s billing servicer, to provide borrowers with statements and required notices, and with contracted collection agencies to exchange student account information, payments, and transaction reports. The position also supervises clerical and student employee staff. The successful candidate manages student loan servicing and delinquency activities, coordinates collections and repayment arrangements, administers the tax intercept program, and supports billing and other Cashier’s Office operations. The position also assists with 1098T operations, fee assessment, and student billing as needed. Applications must include a cover letter with contact information for three professional references and a resume. The stated application deadline is Thursday, November 12, 2026; late applications will not be accepted. Employment is contingent upon proof of citizenship or employability under IRCA and successful completion of a background check, including reference checks, employment verifications, and a criminal history record check.

Requirements

Bachelor’s degree; a business concentration is preferred.
Three years of experience in an intensive collections and/or customer service environment.
Knowledge of Microsoft Office, including Outlook, Word, and Excel, or a comparable spreadsheet application.
Excellence in providing customer service.

Nice To Haves

Knowledge of Ellucian’s Banner.
Knowledge of TouchNet U.Commerce.
Business concentration in the bachelor’s degree.

Responsibilities

Acts as a liaison with Financial Aid & Student Employment regarding student loan repayment and with CSCU’s contracted billing servicer in dealing with loan debtors.
Submits new Perkins and Nursing Faculty loan information to the contracted billing servicer and ensures loan data is entered as loans are disbursed to student accounts.
Prepares a monthly report reconciling contracted billing servicer data with new loans issued on students’ Banner accounts.
Places freezes or holds on borrower records until required forms are completed and/or accounts are brought current.
Reviews past-due accounts and determines collection actions, including administering the tax intercept program.
Reviews Cohort Cross Reference Reports and contacts borrowers about deferments, loan consolidation, and repayment plans before delinquent accounts are assigned to collection agencies.
Coordinates with the contracted billing servicer to ensure payments, deferments, separations, and collection-agency assignments are processed promptly.
Processes Loan Verification Certificates, maintains contact with consolidation companies, processes payments, and notifies the consolidation company about underpayments or overpayments.
Verifies enrolled borrower reports against the University Banner system and notifies Financial Aid & Student Employment when borrowers require separation.
Prepares seriously delinquent accounts for assignment to the Department of Education.
Updates borrower addresses and phone numbers in the contracted billing servicer system using information from collection agencies.
Assists the Bursar with 1098T and other Cashier’s Office operations as needed.
Manages all phases of delinquent student account collections, including past-due notices, responses to account-balance inquiries, and placement with contracted collection agencies in accordance with Connecticut guidelines and regulations.
Prepares monthly reports reconciling collection agency status reports with Banner.
Verifies collection agency invoices for payment by Accounts Payable.
Manages repayment agreements for student accounts to support the University’s retention and enrollment goals.
Maintains the tax intercept account list, handles related inquiries, and prepares a monthly tax intercept report.
Assists the Bursar with fee assessment and student billing.
Supervises clerical and student employee staff.
Performs other related duties that do not alter the basic level and responsibilities of the position.