ASSISTANT BRANCH TEAM LEAD I

Fox Communities Credit Union • Appleton, WI

6d

About The Position

The Assistant Branch Team Lead I creates a positive first impression and establishes strong member relationships. The role assists with supervision of front-line staff and branch operations as needed, processes basic and advanced member transactions, and assists with account maintenance and problem resolution.

This position supports the Branch Team Lead with branch service and staffing levels, helps ensure adequate coverage and timely responses to members, and supports frontline team members with advanced transactions. It also helps provide a high-quality member experience through product knowledge, account opening, member education, and effective resolution of member concerns.

Requirements

• One to three years of similar or related experience.
• Excellent attention to detail.
• Excellent written and verbal communication skills.
• Strong time management, prioritization, and organizational skills.
• Ability to successfully resolve conflict and solve problems.

Nice To Haves

• Previous supervisory experience.

Responsibilities

• Promote and uphold the Fox Mission, Purpose, Vision, and Values.
• Provide friendly, professional, and personal service to all members.
• Provide an exceptional member experience and ensure the branch team does the same.
• Balance branch vaults, cashbox, ATM, and cash recyclers (TCRs) promptly and accurately.
• Support the Branch Team Lead with branch service and staffing levels, including MRO staff, ensuring adequate coverage and timely responses to members.
• Maintain strong knowledge of credit union products and services to share their features and benefits with members.
• Support frontline team members with advanced transactions.
• Perform branch audits.
• Troubleshoot member concerns effectively.
• Process member transactions and account maintenance confidently, accurately, and efficiently.
• Open new accounts, uncover member needs, suggest products and services, and provide member education.
• Represent Fox positively in the community.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) with Roth and Traditional options, including company contributions and match
• Paid time off
• Caregiver leave
• Paid Volunteer Time Off
• Competitive salary
• Great team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed